![Town and Country Veterinary Associates](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
7 days ago
Town and Country Veterinary Associates is a well-established veterinary hospital offering comprehensive medical, surgical, and dental care to communities in Vernon, Manchester, South Windsor, and Tolland.
Join our team as a Client Service Representative (CSR), reporting to the Practice Manager, to provide exceptional client experiences and handle practice administrative tasks.
Key Responsibilities:
- Lead practice opening and closing procedures
- Maintain cleanliness and organization of public areas
- Process payments and schedule appointments
- Update client/patient files and handle correspondence
- Welcome clients and patients with a friendly demeanor
- Assist in emergencies and address client concerns professionally
Key Competencies:
- Patience & Compassion: Stay professional and make everyone feel comfortable
- Collaboration & Teamwork: Coordinate actions with team members
- Communication: Convey instructions effectively
- Active Listening: Pick up on needs and feedback
- Organization Skills: Manage multiple tasks efficiently
- Client Satisfaction: Ensure high levels of satisfaction
Requirements / Qualifications:
- Full-time availability
- Previous experience as a Veterinary Receptionist/CSR
- High school diploma or equivalent
- Previous veterinary experience
- OSHA safety knowledge
Benefits Offered:
- Paid time off
- Health, dental, and vision insurance
- Retirement benefits
- Bonus incentive
- Flexible work schedules
- Career development opportunities
- Employee Assistance Program
- Employee Referral Program
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