Customer Service Representative

7 days ago


Vernon, United States Town and Country Veterinary Associates Full time

Town and Country Veterinary Associates is a well-established veterinary hospital offering comprehensive medical, surgical, and dental care to communities in Vernon, Manchester, South Windsor, and Tolland.

Join our team as a Client Service Representative (CSR), reporting to the Practice Manager, to provide exceptional client experiences and handle practice administrative tasks.

Key Responsibilities:

  • Lead practice opening and closing procedures
  • Maintain cleanliness and organization of public areas
  • Process payments and schedule appointments
  • Update client/patient files and handle correspondence
  • Welcome clients and patients with a friendly demeanor
  • Assist in emergencies and address client concerns professionally

Key Competencies:

  • Patience & Compassion: Stay professional and make everyone feel comfortable
  • Collaboration & Teamwork: Coordinate actions with team members
  • Communication: Convey instructions effectively
  • Active Listening: Pick up on needs and feedback
  • Organization Skills: Manage multiple tasks efficiently
  • Client Satisfaction: Ensure high levels of satisfaction

Requirements / Qualifications:

  • Full-time availability
  • Previous experience as a Veterinary Receptionist/CSR
  • High school diploma or equivalent
  • Previous veterinary experience
  • OSHA safety knowledge

Benefits Offered:

  • Paid time off
  • Health, dental, and vision insurance
  • Retirement benefits
  • Bonus incentive
  • Flexible work schedules
  • Career development opportunities
  • Employee Assistance Program
  • Employee Referral Program


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