Customer Service Representative

4 days ago

Mount Vernon, United States Yost & Campbell Heating and Cooling Full time

Do you LOVE to talk?

Are you ready to be a member of the DREAM TEAM?

Then WE WANT YOU

Yost & Campbell is looking for the best of the best to join forces with one of the highest rated Home Service company in our area.

We are looking for a customer-oriented service representative, an individual who loves helping people, has a customer-first attitude and believes in service with a smile

Here's what we offer:

- Positive work environment
- Competitive Pay and Commissions
- Profit Sharing
- Support (you do what you do best, we take care of the rest)
- Year Round Stability
- Generous PTO (paid time off) Awarded
- 7 Paid Holidays
- Medical, Dental, Vision, Life, Long & Short Term Disability Insurance
- 401k Retirement Plan Matched by the Company
- Growth Opportunities
- Ongoing Training/Development

A customer service representative, or CSR, will liaison to provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are
- Genuinely excited to help customers
- They’re patient, empathetic, and passionately communicative
- Did we mention they love to talk
- Problem-solving comes naturally to customer care specialists
- Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.
- They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

Customer feedback is priceless, and these CSRs can gather that for us. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Is that you?

**Responsibilities**:

- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Skills**:

- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Familiarity with CRM systems and practices. Service Titan Experience Helpful.

Work Hours: 8am - 4:30pm Monday - Friday with 1 weekend rotation per month. This is an in-office position.

Pay: $18.00 - $22.00 per hour

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday
- Rotating weekends

Work setting:

- In-person

Ability to Commute:

- Mount Vernon, NY 10550 (required)

Ability to Relocate:

- Mount Vernon, NY 10550: Relocate before starting work (required)

Work Location: In person

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