Business Process Manager I

3 weeks ago

Mount Laurel, United States TD Bank Full time

Work Location:
Remote Mount Laurel (NJ)

Hours:
40

Pay Details:
$68,640 - $112,320 USD

Line of Business:
Enterprise Enabling Functions

**Job Description**:
TD Bank's Credit Cards and Unsecured Lending organization offers consumer credit in three areas: TD-branded credit cards and personal loans; retail sales financing programs through TD Retail Card Services; and co-branded and private label card partnerships. Our credit cards are distributed through our East Coast retail store network and nationally through hundreds of partnership programs with retailers and other third-party organizations.

Monday - Friday, Standard Business Hours

Depth & Scope:

- Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required.
- Leads a team of professionals and may be accountable for leading projects within a business area
- Ensures communication, implementation and/or training plans that are identified and detailed in order to implement projects and/or business initiatives
- Responsible for 25 processes of medium complexity
- Understands and contributes to the achievement of business strategy, goals and objectives
- Identifies and recommends process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business
- Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc.
- Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes
- Prioritizes and manages his/her own workload, and possibly the workload of others, in order to deliver quality results and meets pre-determined timelines
- Represents the business and provides coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes
- Uses project management software / tools and applicable templates to prepare documentation, tracks, monitors and reports information, and maintains database(s) as applicable
- Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.)
- Identifies, take ownership and/or assists with resolution of issues as they arise, or escalation of issues as appropriate
- Participates as a member of the team in executing assigned deliverables within specified parameters
- Keeps business leaders and other team members informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
- Supports the project team and the business by continuously developing knowledge in own area

Education & Experience:

- Bachelors degree
- 5+ years bank operations experience
- Strong PC skills including but not limited to Microsoft Suite software
- Aptitude and training in Lean, Six Sigma and AOM with goal of getting some level of certification and expertise
- Expert level requiring advanced business knowledge
- Ability to consult on the largest and most complex projects
- Skilled in research, analysis, problem solving, metrics and reporting
- Ability to identify process gaps and weaknesses
- Strong interpersonal and influence skills to enable change without direct control
- Ability to prepare and present findings and recommendations in a methodical manner
- Skilled in time management and driving tasks to completion
- Strong verbal and written communication skills
- Demonstrated leadership skills

**Preferred Qualifications**
- Operational Project Management and/or Business Analyst experience is an asset
- Issues management experience strongly preferred
- Ability to prioritize and manage multiple projects of medium to low complexity from inception through resolution
- Process Improvement, Risk Management and Compliance experience highly preferred
- Ability to effectively communicate, coordinate and collaborate across lines of business and project partners

Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
- Domestic Travel: Occasional
- International Travel: Never
- Performing sedentary work: Continuous
- Performing multiple tasks: Continuous
- Operating standard office equipment: Continuous
- Responding quickly to sounds: Occasional
- Sitting: Continuous
- Standing: Occasional
- Walking: Occasional
- Moving safely in confined spaces: Occasional
- Lifting/Carrying (under 25 lbs.): Occasional
- Lifting/Carrying (over 25 lbs.): Never
- Squatting: Occasional
- Bending: Occasional
- Kneeling: Never
- Crawling: Never
- Climbing: Never
- Reaching overhead: Never
- Reaching forward: Occasional
- Pushing: Never
- Pulling: Never
- Twisting: Ne

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