IT Assistant

3 weeks ago

Highland Park, United States RCHP-AHC Reformed Church of Highland Park Affordable Housing Corp. Full time

**Key Responsibilities**:
Technical Assistance:

- Provide technical support to staff on hardware and software issues, resolving
problems in a timely and efficient manner.
- Assisting the IT manager with help desk requests, ensuring all issues are logged,
tracked, and resolved.

Hardware and Software Management:

- Install, configure, and troubleshoot hardware and software, including computers, work
issued phones, printers, and other peripherals.
- Assist in the setup and deployment of new equipment and technology to staff, as well
as assisting with provisioning existing computers using Microsoft Intune.
- Perform routine maintenance tasks, such as system updates, backups, and hardware
cleaning.

Documentation and Training:

- Assisting in the creation and maintenance of technical documentation for staff to
follow, ensuring clarity and accessibility of information.
- Document technical procedures and solutions for future reference and provide
training to staff on basic IT and system usage.
- Maintain accurate records of hardware and software inventories.

**Qualifications**:
**Education**:

- A certificate or degree in Information Technology, Computer Science, or a related field
is preferred, but not needed.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

**Experience**:

- Previous experience in a similar IT support role is highly desirable.
- Hands-on experience with a variety of hardware and software environments.

**Skills**:

- Strong troubleshooting and problem-solving skills.
- Experience with cloud services (e.g., AWS, Azure)
- Knowledge of cybersecurity principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Knowledge of Microsoft platform, Maas 360 through IBM, networking and server
administration is advantageous.

**Work Environment**:

- The IT Assistant will work primarily in an office environment but may need to travel with the IT

Manager to different sites as required.
- The role may involve lifting and transporting moderately heavy objects, such as computers and

peripherals.

**Compensation**

This position is compensated for $28,000/year.

**_
This is a temporary position through December 31, 2024._

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