Office Manager

4 weeks ago

Acton, United States Floor Coverings International - JDR Full time

**Benefits**:

- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development

**_Position: Office Manager_**
**_Location: Acton, MA_**

At Floor Coverings International, we understand the pivotal role of a welcoming office environment and well-run office operations in fostering the growth and success of our local franchise. As an Office Manager, you will be instrumental in driving the expansion of our business. This franchise is locally owned and operated by Mike, and he is seeking an exceptional individual to serve as the primary point of contact for his valued customers.

**Benefits And Perks**:

- Full-time Position, Monday to Friday
- PTO
- Paid Holidays
- Bonus Potential
- Family Owned and Operated - Friendly Environment
- Paid Training Provided
- In-person office role with customer-facing interaction
- Annual convention to Mexico opportunity
- Company Gatherings to foster team spirit

**Qualifications**:

- Minimum 2 years of experience in Office Management
- Strong customer service orientation
- committed to delivering 5-star experience
- Exceptional communication skills, particularly over the phone
- Strong organizational acumen, detail-oriented, and adept at multitasking
- Self-motivated with the ability to work autonomously
- Proficient in managing crews, calendars, and salespeople
- Problem solver with a "Can Do" attitude to tackle challenges head-on

**Key Responsibilities**:

- Maintain strong relationships with customers
- Oversee daily office operations
- Meet with crews in the morning on installation day
- Respond quickly to new customer leads and schedule leads for appointments for the sales team
- Be a champion for the brand with customers
- sell the story and generate excitement
- Support local marketing efforts as required
- Keep the office and warehouse organized and presentable
- Assist in the development, management, and delivery of local marketing tactics
- Assist with ordering and receiving products and materials
- Keep customers informed of installation progress regularly
- Bookkeeping skills, a plus
- Familiarity with CRM software (E.g. Salesforce, a plus)
- Experience in home service industry, a plus Strive for 5/5 star rating

**Compensation**:
$22-$28/hr plus bonus opportunities

**About the Local Owner**:
Mike is a seasoned marketing executive with a wealth of experience spanning over 20 years in the industry. Now venturing into new territory with Floor Coverings International, Mike's dream is to build a business that provides exceptional value within its community, delivers the very best customer experience, and fosters a work environment where every employee feels a shared sense of belonging, motivation, and success. He is not only a business owner, he is husband and father. His family values and sense of community drive his dedication to providing exceptional service to his customers and a family atmosphere for his team. Mike is seeking someone who shares his passion for customer care and is excited to help grow a business from the ground up. Join Mike in making a positive impact on the local community and fostering lasting relationships with customers, and shaping a fun and rewarding work environment.

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