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Client Solutions Specialist

4 months ago

New York, United States Assured Environments Full time

**Requirements (include but are not limited to)**:

- Acting as the liaison between clients and technicians
- If necessary, address any customer inquiries regarding service requests and transfer customers to the appropriate personnel.
- Receiving and processing service requests in conjunction with the Service Department.
- Scheduling repeat services and special service requests for clients
- Addressing inquiries of the field personnel
- Developing and maintaining positive client relations and coordinating with various departments to ensure customer requests and questions are handled appropriately and in a timely manner.
- Thoroughly documenting customer interactions to ensure accurate tracking and analysis.
- Analyzing problems and providing information and solutions.
- Communicating customer complaints to the Operations Department.
- Verifying and updating existing client information in the database

**Desired Skills**:

- Multi-line phone system experience
- Proficient in Microsoft office
- Excellent interpersonal skills
- Ability to use computers and learn company systems
- Excellent verbal and written communication skills
- Extremely organized and detail oriented
- Ability to manage multiple tasks and set priorities
- Good conflict resolution instincts
- Patience and good judgment with people
- Limited knowledge of company services

**Desired Experience & Education**:

- 2 years applicable work experience, preferably in call center and customer service roles
- High school diploma required
- College degree preferred

**We believe our benefit package is the best in the industry and includes**:

- ESOP (Employee Stock Ownership Plan)
- Employer paid Health, Disability and Life Insurance
- 401K Retirement plan
- Paid Vacation, Sick and Holidays

Assured Environments is an Equal Opportunity Employer.