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Application Support Consultant
3 months ago
Together we fight for everyone’s opportunity for a better financial future._
We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enoughwe believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Profile Summary:
The Application Support Consultant supports the Application Maintenance IT Manager and Director and is accountable for the tactical Application Maintenance Supplier technical and process governance for a set IT area and portfolio. Service delivery oversight includes Technical Risk Management, Incident, Problem & Change Management oversight performance management, Process Management and Vendor Management. Guides Application Systems solutioning design and through the life cycle of a set of work. Partners with teams supporting Application Development and Application Maintenance such as Quality Assurance, Release Management and Shared Services in order to maintain a stable portfolio and support model. There may System Tech Analyst employee resources and a significant Consultant resource pool reporting to this role.
Profile Description:
IT Supplier Delivery Governance responsibilities:
- Monitor Supplier procedures and client interaction to ensure compliance with Voya policy and SLAs.
- Seeks to achieve the highest value service from vendors and evaluates vendor performance based on vendor metrics.
- Review and validate service level report accuracy and escalate concerns/discrepancies.
- Act as initial contact for Suppliers participating in the end-to-end support process.
Application Technical Leadership & Consulting:
- Partner with architects and shared services teams to ensure Voya standards, software development practices, and compliant designs are met.
- Review support documentation for Operational IT governance and ensure it is up to standard. Identify opportunities for new services, continuous improvement and/or cost reduction and manage related change requests.
Knowledge & Experience
- Bachelor’s Degree or equivalent in Computer Science, MIS, Engineering or a directly related field, Master’s Degree preferred.
- Eight + years of software engineering and development or Operations, including five years in technical leadership
- Ability to embrace, adapt and lead through change, fosters effective partnerships, and drive effective collaboration with peers and vendor resources.
- Expertise in new computing architectures and implementation of networked computing structures
- Demonstrated expertise working across multiple platforms/technologies
- Strong Problem Solving skills
- Ability to effectively communicate in both technical and business terms
- Ability to embrace, adapt and lead through change, foster effective partnerships, and drive effective collaboration with peers and vendor resources.
- Expertise in supplier service delivery oversight, quality review & acceptance
Compensation Pay Disclosure:
Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.
$114,450 - $143,060 USD
Be Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan - with generous company matching contributions (up to 6%)
- Voya Retirement Plan - employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
