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Web Application Support Specialist
2 months ago
Position Overview:
RCN Capital is in search of a dedicated Web Support Engineer to join our dynamic team. This role is essential in providing support for our web-based software solution that facilitates loan origination and servicing functions for our clientele.
Key Responsibilities:
The Web Support Engineer will act as the primary contact for Brokers and Lenders utilizing the BridgeLoanNetwork system. The responsibilities of this position will be divided as follows:
- 60% Support: Addressing inquiries and troubleshooting issues for users.
- 30% Software Testing: Engaging in rigorous testing to ensure the functionality and reliability of our software.
- 10% Project Management: Assisting in the coordination of various projects.
Technical Environment:
Our development and testing processes are conducted across multiple platforms, including both Windows and Linux, utilizing a range of commercial and Open Source tools.
Quality Assurance:
The role entails creating test plans to guarantee the delivery of high-quality software applications, which may vary in complexity.
Collaboration:
The Web Support Engineer will also contribute to the formulation of user stories, working closely with our developers and product owners. This includes:
- Generating backlog items derived from customer feedback.
- Identifying and documenting bugs encountered during support interactions.
Ideal Candidate:
The successful candidate will thrive in a multifaceted role that offers exposure to development, testing, project management, and direct client support.