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Web Application Support Specialist
2 months ago
Position Overview:
RCN Capital is in search of a Web Support Engineer to collaborate with a skilled team of engineers dedicated to maintaining a web-centric software platform that facilitates loan origination and servicing for our clientele.
Key Responsibilities:
The Web Support Engineer will act as the primary liaison, offering assistance to Brokers and Lenders utilizing the BridgeLoanNetwork system. The role will predominantly consist of:
- 60% Support: Addressing inquiries and resolving issues for users.
- 30% Software Testing: Conducting tests to ensure functionality and performance.
- 10% Project Management: Overseeing project timelines and deliverables.
Technical Environment:
Development and testing activities will be conducted across various platforms, including both Windows and Linux, utilizing a mix of commercial and open-source tools.
Quality Assurance:
This role entails the creation of test plans to guarantee the delivery of high-quality software applications, which may range in complexity.
Collaboration:
The Web Support Engineer will also engage in the formulation of user stories, working closely with our developers and product owners. Responsibilities will include:
- Generating backlog items based on user feedback.
- Identifying and documenting bugs encountered during support interactions.
Ideal Candidate:
The perfect candidate will thrive in a dynamic environment, gaining exposure to various facets of development, testing, project management, and client support.