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Patient Access

4 weeks ago

Centreville, United States INOVA Primary Care Full time

As a Patient Access Associate in busy Primary Care practices, you will demonstrate accountability, accuracy and effective communication skills relative to departmental goals. To help achieve our mission, excellent customer service is a must. Ability to provide insurance verification skillsets, determining patient financial responsibility will be essential. Identifying and communicating payer authorizations and referral requirements is also an important piece to the success of this role.

**Responsibilities**:

- Provides excellent customer service with clear communication for patients.
- Works independently to complete assignments without close supervision. Improves inefficiencies and minimizes repetitive errors by changing/improving workflow processes. Uses a logical process to identify the cause of problems and develop appropriate solutions.
- Selects an appropriate method of communication for audiences and adjusts communication style when needed.
- Explains insurance benefits and patient liability by using appropriate communication methods/styles.
- Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis.
- Coordinates with other departments to assist or refer patients/visitors requiring special attention/support. Interviews patients to secure and document required medical, financial, demographic and insurance information.
- Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
- Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.

Requirements: High School or GED, 1 year of Customer Service Experience

Pay: $17.00 - $24.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Vision insurance

Healthcare setting:

- Clinic
- Outpatient

Medical specialties:

- Primary Care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Ability to Relocate:

- Centreville, VA 20121: Relocate before starting work (required)

Work Location: In person

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