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Account Manager
3 weeks ago
**JOB SUMMARY**
The Account Manager is responsible for the establishment and retention of commercial, construction, or event services to existing customers, resolving escalated customer issues and meeting monthly retention goals.
**CORE RESPONSIBILITIES**
- Meet monthly retention goals.
- Make regular contact and conduct site visits with existing customers in your assigned territory.
- Sell services by demonstrating knowledge of a customer’s service needs and resolving service issues.
- Support sales revenue growth by providing outbound sales leads reported from undersold services.
- Resolve escalated customer issues within the assigned territory.
- Secure updated contract agreements and service addendums from customers.
- Processing customer cancellation requests.
- Educate customers on contract detail and offer service solutions.
- Collaborate with New Sales Representatives to assume account management for new accounts within your territory.
- Participate in departmental meetings.
- Coordinate with the Commercial Care team to ensure timely work order processing for services.
- Other duties as assigned
**REQUIRED SKILLS & QUALIFICATIONS**
- High school diploma or its equivalent
- One year of sales experience or three years of customer service support
- Must exhibit a professional appearance and telephone demeanor
- Basic proficiency in the use of Microsoft Office Suite products - e.g. Excel, Word, Outlook, PowerPoint
- Must demonstrate strong verbal and written communication skills
- Must be detail-oriented, demonstrate a strong work ethic and be willing to adapt to change
- Demonstrated ability to think analytically and problem solve
- Must be able to work well with internal customers at all levels of the company
- Reliable transportation to travel to customer or prospect sites
**PREFERRED SKILLS & QUALIFICATIONS**
- College degree
- Experience using a prospect database
**REQUIRED LICENSES & CERTIFICATIONS**
- Valid Class C driver’s license
- Safe driving for the last three years
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