Online Support Specialist

3 weeks ago

Creedmoor, United States Texas Disposal Systems Full time

**JOB SUMMARY**

The Online Support Specialist communicates with customers and internal resources to answer questions and resolve service issues, researches information to assist with resolving issues, enters work orders and performs data entry.

**CORE RESPONSIBILITIES**
- Communicates with customers and internal resources to answer questions and resolve service issues.
- Answer inbound calls from the assigned queues and follow through with timely resolutions.
- Make outbound customer calls as needed.
- Enter customer work orders and perform data entry for associated service charges as needed on customer accounts.
- Document customer issues and resolutions.
- Increase customer satisfaction using professional customer support techniques.
- Participate in department meetings.
- Ensure a high level of customer satisfaction through proactive support and active listening.
- Work directly with operations teams to resolve service issues and follow up with the customer to ensure services were provided as expected.
- Other duties as assigned.

**REQUIRED SKILLS & QUALIFICATIONS**
- High school diploma or its equivalent
- At least one year of customer service experience
- Excellent verbal and written communications skills in English
- Strong customer service orientation
- Customer support or issue resolution experience
- Proficiency with the Microsoft Office Suite - e.g. Word, Excel, Outlook, PowerPoint
- Proficiency with using online chat software
- Problem solving skills
- Professional phone and in-person demeanor
- Demonstrated time management skills
- Must have reliable transportation
- Must be available to work holidays, weekends or after business hours, as scheduled

**PREFERRED SKILLS & QUALIFICATIONS**
- Bilingual in English and Spanish
- Call center experience

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