Assistant Property Manager

2 weeks ago

Chicago, United States JLL Full time

JLL supports the Whole You, personally and professionally.

The Assistant Property Manager (APM) performs the tasks associated with the operation of the property including collections, resident services, lease renewals, invoice processing, monthly financial close-out and preparation of corresponding reports, maintenance requests and actions to ensure compliance with all JLL policies, applicable laws, and ordinances including Fair Housing and Equal Employment laws. Ensures the Property is maintained in a manner consistent with established standards and objectives. Ensures customer JLL service standards are deployed to each of our three (3) customers: our residents, our clients, and our fellow associates. The APM assumes responsibility for the operation of the property in the absence of the Property Manager (PM).
WHAT YOU'LL DO
Administer the lease renewal program. Prepare the renewals for review and approval, generate and deliver renewal letters 90 days prior to the lease expirations, generate and deliver renewal leases, and update resident information in the property management system
Assist Property Manager (PM) in the development and implementation of marketing and resident retention programs; review leasing reports, occupancy/vacancy trends and all resident related files
Assist with other resident related functions including but not limited to: move out notices, transfers, work orders, and concern/complaint processing over the phone and in person
Maintain accounts receivable ensuring rents and all other applicable fees are billed and collected in accordance with JLL guidelines and procedures. Maintain targeted delinquency goal for the property. Manage rent related and generate, deliver and post collection and demand notices as required by local laws
Maintain a collection policy for residents who moved out with a balance on their account. Submit a monthly report to Community Manager with the status on collection accounts. Turn files over to third-party collection agency on a monthly basis
Initiate and manage eviction process working with the attorney and abiding by local law, if needed, to ensure timeliness and desired results
Calculate and generate security deposit refunds or reimbursements. Prepare and send all applicable notices and information. Inspect condition of move-outs in a timely manner to document charges prior to reconciling security deposits
Assist Property Manager in meeting the established standards regarding the grounds, safety, cleanliness, and general appearance of the property
Assist PM with client satisfaction through accurate and timely reporting and on-going communication about the performance of the community. Respond with urgency and accuracy to client/owner concerns, questions, issues, and requests
Provide superior customer service and communication to our residents and prospects in accordance with JLL’s established service standards to enhance customer satisfaction and increase retention, revenue, reputation and profitability
Assist PM in generating required reports including weekly, monthly, quarterly leasing, variance, capital reporting, and any other reports as determined by the client
Comply with company policies and procedures, including standards of performance (SOP)
Help monitor resident selection criteria in accordance with federal and state regulations. Adhere to all local and state laws, including all laws governing Fair Housing. Ensure compliance with all applicable ADA (Americans with Disabilities Act), and Section 504 (FHAA) regulations
Instill, maintain and model JLL mission to be the best national management company

WHAT WE NEED FROM YOU
High school diploma or equivalent required, Bachelor’s degree preferred
One to two years of onsite residential property management experience
Experience in supervisory role and managing staff
Financial acumen/experience writing and maintaining budgets; general understanding of accounting principles
Proficient in property management software (Yardi, RealPage) or other similar property management software

**SKILLS AND ABILITY**:
Excellent customer service skills while maintaining the highest standards of professionalism
Strong grasp of modern technology and the ability to utilize same in day to day job activities
Computer literate, including Microsoft Office Suite and internet navigation skills
General office, bookkeeping and sales skills
Excellent oral and written communication skills; strong attention to detail
Work independently and within a team to build relationships and interact effectively with business partners
A desire to work within a diverse, collaborative, and driven professional environment
Positive, professional attitude
Proactive and take initiative
Maintain confidentiality and utilize judgment

**OTHER**:
Regular attendance is essential to the successful performance of this position
Due to the cyclical nature of the industry, associates may be required to work varying schedules to reflect the business needs. In

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