Admin Ii Customer Care Representative

1 week ago


Carlisle, United States Ahold Delhaize USA Full time

**Address**:USA-PA-Carlisle-1149 Harrisburg Pike

**Store Code**:Contact Centers (5116930)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose:
**Duties**:

- Support inbound customer calls as necessary (75% work time dedicated to direct/indirect customer support)
- Support Admin I with escalated inbound customer calls
- Support Admin I with escalated case research
- Provide daily on-the-fly training with admins as the need arises
- Provide appropriate resolution at the first point of contact.
- Gather data during the problem solving process, analyze the situations, and provide solutions.
- Be alert to urgent or severe issues for immediate escalation, as well as trends that may negatively impact the company.
- Escalate complex and/or high priority problems to appropriate coworkers, support groups, or vendors for resolution.
- Ensure proper notification and escalation procedures are followed to update business users and customers.

Qualifications:

- High School or equivalent
- Associate's or Bachelor's Degree Add, Prior call center experience preferred

LI-ES1 #ZR

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. When considered together, the companies of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest grocery retail group in the nation, serving millions of omnichannel customers each week.
**Job Requisition: 375827_external_USA-PA-Carlisle_4292024



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