Member Service Representative II

7 days ago


Carlisle, Pennsylvania, United States Members 1st Federal Credit Union Full time

Join a Meaningful Team

When you become part of the Members 1st team, you are not just joining a credit union, but a close-knit faM1ly with big ambitions and strong values. We are in a period of exciting growth and we invite you to grow with us. Our commitment to our employees goes beyond competitive pay. It includes top-notch healthcare, paid benefits, opportunities for career advancement, and a supportive work-life balance. Above all, it's a place where your uniqueness is recognized and respected.

  • The Member Service Representative II plays a critical role in branch operations, focusing on boosting deposits, loans, and service quality. This position involves meeting and exceeding member expectations, identifying their needs, fostering a tech-friendly culture, and collaborating with internal teams for a seamless member experience. Problem-solving skills and creativity are key to providing effective solutions to member concerns.
  • Key Responsibilities:
  • Providing superior service without budget responsibilities
  • Supporting branch growth and service quality
  • Demonstrating compliance with credit union standards
  • Maintaining lobby engagement
  • Skills Required:
  • Strong decision-making, analytical, and problem-solving abilities
  • Excellent communication and interpersonal skills
  • Cash handling proficiency
  • Empathy and leadership skills
  • Organizational and time management abilities
  • Familiarity with PC operations and software
  • Preferred Qualifications: None

Core Competencies:

  • Effective knowledge
  • Accountability and self-management
  • Teamwork and leadership
  • Communication
  • Innovation and problem-solving

Working Conditions:

  • Effective communication in English, both verbally and in writing
  • Visual and manual skills for data analysis, computer work, and other office tasks
  • Ability to sit or stand for extended periods
  • Flexibility for evening and weekend work and travel
  • Minimal physical exertion for lifting and moving objects

About Us:

Members 1st values diversity, inclusion, and belonging, embracing the philosophy of WE > me. Our core culture revolves around serving our members, community, and associates, fostering support, empowerment, and meaningful relationships. We aim to grow our faM1ly by providing comprehensive financial solutions for all life stages. Our commitment to a culture of WE shines through servant leadership, financial stewardship, and unity as a faM1ly.

Company Perks:

  • Competitive compensation and career growth opportunities
  • 401K with up to 10% company match
  • Benefits for mental and physical well-being
  • Associate Tuition Assistance
  • Various health plans
  • Generous paid time off
  • Support for work/life balance
  • Employee Assistance Program
  • Paid Parental Leave
  • Volunteering opportunities
  • Professional development and leadership training
  • Associate Resources Groups for networking and support
  • Fun team building activities

Join us and be part of a company that supports your personal and professional growth.



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