Customer Service Representative

1 week ago


Carlisle, United States Dexter Axle Full time

Job ID 2024-5012

**Overview**:
Dexter, a premier manufacturer and distributor of axles, suspension, brakes, doors, venting products, trailer parts and accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets, has an opportunity for **_a Customer Service Representative_** at our distribution facility located in **_Carlisle, PA_**.- Dexter offers a competitive salary and comprehensive benefits. Dexter’s benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HSA, and 401(k) Plan with company contributions._

**Position Summary**:
The Customer Service Representative is responsible for answering customer inquires, processing orders, resolving complaints and requests for refunds, exchanges and adjustments; as well as provides customers with product, pricing, and shipping information. Specific duties include:

- Responding to customer inquiries both in person and over the phone.
- Maintain system information including product pricing and availability.
- Enter customer orders, suggesting the purchase of additional products and providing technical assistance to customers when needed.
- Contact truck run customers for orders and ensuring that orders are placed on a timely basis.
- Make same-day follow-up calls to customers regarding back-orders and delivery dates.
- Actively participate in company-defined sales initiatives to solicit potential customers, and existing customers whose sales have declined.
- Research customer service complaints and answer customer questions; consult with management for direction to resolve complaints.
- Research all customer warranty and/or return requests, completing the appropriate forms and documentation pertinent to the problem.
- Track shipments as necessary.
- Other duties as assigned.

**Requirements**:



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