Bakery Clerk/cake Decorator

4 weeks ago

West Chicago, United States jewel-osco Full time

JOB TITLE: Bakery Clerk DEPARTMENT: Bakery PURPOSE: Provides prompt, efficient, and friendly customer service. Retrieves, prepares, and packages bakery goods to put out on display. Handles food in a safe manner and ensures the sales floor and processing areas are clean, sanitary, fresh, and full. WORKING RELATIONSHIPS: Accountable and Reports to: Store Director, Asst. Store Director, Person-In-Charge, Bakery Manager, Bakery Crew Chief PRIMARY JOB FUNCTIONS: - Provides prompt, efficient, and friendly customer service by exhibiting caring concern and patience in all customer interactions and treating customers as the most important people in the store. - Smiles and greets customers in a friendly manner, whether the encounter takes place in the associate’s designated department or elsewhere in the store. - Genuinely thanks each customer and invites them back. - Assists customers by: (examples include) o escorting them to the products they’re looking for o securing products that are out of reach o loading or unloading heavy items o making note of and passing along customer suggestions or requests o performing other tasks in every way possible to enhance the shopping experience. - Answers the department telephone promptly and provides friendly, helpful service to customers who call. - Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. - Maintains sales floor which includes stocking racks and tables, pulling stale product, cleaning up miscellaneous spills and loose debris. - Prepares, processes, packages, and labels all Bakery products. - Inspects all Bakery products for quality and freshness, rotates products on display for sale and in reserve areas and removes products with expired shelf life. - Assists customers with special orders via telephone, online orders, or in person. - Pulls product from freezer and other reserve areas to fill sales floor. - Cleans all bakery utensils, equipment, merchandising tables and cases, food preparation surfaces, floors, doors, walls and storage areas according to sanitation schedule and standards. - Removes trash in a timely manner. - Disassembles and flattens packing boxes and loads disassembled boxes into the baler. - Prepares and completes all daily record keeping and documentation required by the Company, Store Director or Bakery Manager. - Decorates product to achieve customer satisfaction by using all company approved methods which may include edible image printer. - Ensures proper merchandising of product by understanding schematics, merchandising of advertised items, proper signage procedures, and meeting customer demands. - Keeps the department and storage area organized according to “5S” standards. - Monitors temperature of all display and storage units for proper product holding. - Maintains strict adherence to department and company guidelines related to personal hygiene and dress. - Adheres to all company policies, procedures, Safety and Sanitation regulations, and individual store guidelines. - Reports to work when scheduled and on time. - Checks invoices against delivered products and supplies; places them in designated product storage areas according to “5S” standards. Updated 6/2011 - Responsible for proper inventory control through pricing, dating, labeling, and stocking. - Ensures that all food is handled in accordance with local health department regulations. - Protects associates and customers by removing potential hazards from the sales floor in a timely manner. SECONDARY JOB FUNCTIONS: (These are considered occasional in nature) - Updates price changes as needed on shelves and displays. - Assists in other areas of store as permitted by Collective Bargaining Agreement(s). - Changes labels and reloads supplies in department. - Performs other job related duties and special projects as required. SKILLS AND ABILITIES REQUIRED TO PERFORM JOB: (Physical demands outlined on attached PAR sheet) - Has the ability to do simple addition, subtraction, copying figures, counting and recording. - Must have the ability to solve practical problems and deal with multiple variables as they are presented. - Possesses the ability to understand and follow written, verbal or demonstrated instructions; write identifying information; request supplies orally or in writing. - Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with color vision, depth perception and field of vision. - Must have the ability to handle refrigerated and frozen levels of temperature when retrieving product from cooler or freezer - Must be able to work shifts varying in length and time, including early mornings, nights, weekends and holidays. WORKING CONDITIONS: The duties for this position are normally conducted in a store environment. Exposure to approximately 28 degrees Fahrenheit while handling products in cooler, -20 degrees Fahrenheit while handling products in the freezer, and 400 degrees

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