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Bilingual Customer Service Representative
3 months ago
**About Derma Health Institute**
- For over 19 years, Derma Health has been a trusted name for advanced aesthetics and skin care treatments in the Phoenix metro area, driven by a simple but profound mission: to uplift, inspire, and encourage you to be your best self.** **We pride ourselves in excellence and in order to deliver that excellence, we continuously educate our staff in the most advanced procedures and techniques to ensure optimal outcomes. You will be part of a strong, positive company culture, where we continually work to create an environment of trust, respect, and excellence.***
Derma Health is seeking a dedicated and bilingual Customer Service Representative to join our successful group of medical aesthetic clinics. As the first point of contact for our patients, you will play a crucial role in providing exceptional service and support. Your primary responsibilities will include answering phone calls, addressing patient inquiries, troubleshooting concerns, scheduling appointments, and following up on new patient leads. If you have a passion for delivering high-quality customer care and possess excellent communication skills in both English and Spanish, we would love to have you as part of our team.
**Responsibilities**:
- Provide exceptional customer service to clients over the phone
- Schedule appointments and manage client inquiries
- Educate clients about our services and products
- Maintain accurate client records and handle administrative tasks
**Qualifications**:
- Bilingual in English and Spanish
- Excellent communication and interpersonal skills
- Strong organizational abilities
- Previous experience in a call center or customer service role is preferred
**Why Join Us?**
- Ongoing training and professional development
- Positive and supportive work environment
- Opportunities for career growth and advancement
- Derma Health offers competitive pay, flexible schedules, paid vacation and holidays, a 401(k) plan, and health insurance. Our patients — including their health, safety, satisfaction, and comfort — are our number one priority. We seek team members who believe in building and nurturing relationships with our patients and are committed to providing an exceptional experience. At Derma Health, we strive to truly understand the goals of each individual patient to determine how to best address their unique skin concerns and aesthetic needs.
- The pay range for this role is:
- 18 - 20 USD per hour (Scottsdale)