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Manager

3 months ago

Grandville, United States Biggby Coffee Full time

**Overview**:
Looking for people who are energetic, dedicated, & passionate and who value a fun & family-like environment where we put the customer above all else and strive towards personal & professional growth.

Benefits of working at BIGGBY COFFEE:A Michigan-based coffee company where you'll learn how to craft specialty beverages.

A Michigan-based coffee company where you'll learn how to craft specialty beverages.
- A leadership role where you'll have the chance to lead and develop your own team, with the support of other managers and leadership within our franchise.
- Opportunity to build leadership skills, gain an understanding of basic marketing tactics, and build relationships with your staff and your customers.
- Flexible hours
- Free coffee
- Discounts on food and merchandise
- Chance to try out new products before they are available to customers
- Opportunities for advancement
- Reviews and raise opportunities every 6 months
- Sick Pay
- Holiday Pay
- Direct Deposit
- Health Insurance
- 39% off Tuition at Davenport University
- Quarterly Bonuses
- Paid Vacation Days
- Paid Parental Leave
- 4 Week Paid Sabbatical Every 5 Year
- Workplace dedicated to providing growth, value, and belonging to all employees.

**Description**:
A leadership position within the store responsible for managing a store by hiring, coaching and developing a full staff, managing various financial data points, the ability to effectively communicate store goals and new information to employees.

We do require that you:

- Be 18 years of age or older
- Be available to work 35 hours a week or more
- Be available to work weekends
- Have reliable transportation
- Complete our New Barista Training Program
- You will then receive your own dedicated trainer for your first 8 shifts to work alongside you and make sure you are comfortable with every aspect of the business.
- Complete Shift Leader, PERColator, and Manager Training
- ServSafe Certifiedor ability to complete certification

**Responsibilities and Duties**:

- Hire a full staff
- Hire following Pavilion Ventures hiring procedures as needed.
- Conduct new hire orientation and training following Pavilion Ventures hiring procedures.
- Promote following Pavilion Ventures promotion procedures as needed.
- Demote following Pavilion Ventures demotion procedures as needed.
- Maintain staffing levelslook ahead at staff changes
- Plan ahead for high turnover periods (spring and fall, coinciding with school schedules)
- Lead by example in creating a welcoming environment for all customers
- Ensure every customer is leaving the store in a better mood than when the customer arrived.
- Produce high quality products.
- Ensure the store is clean and organized, especially from the customers perspective.
- Ensure staff how to handle issues if they arise.
- Help customers achieve a unique to them drink through offering a beverage and food upsell on every transaction.
- Ensure that every Cashier is offering a beverage and food upsell for every transaction
- Understand how upselling benefits the customer
- Shows them how to customize their drink
- Can show them options they didnt know they had
- Try new products and encourage customers to try them as well
- Coach and develop team
- Monitor each staff member for individual growth potential.
- Coach staff members in various ways they can improve in their rolespraise staff for meeting or exceeding expectations.
- Coffee season rollout
- Review coffee season guidebook
- Lead rollout meeting
- Allow Assistant Manager and PERColator to assist in rollout.
- Ensure proper marketing materials are up at the start of any new coffee season.
- Reviews, Recognition and Disciplinary Action
- Reviews
- Conduct 6-month reviews with all eligible employees following Pavilion Ventures review procedures.
- Enter reviews and raises properly
- Recognition
- Recognize employees outside of 6-month review periods for various reasons.
- Praise in public, discipline in private.
- Disciplinary Action
- Document any disciplinary conversations from verbal warnings to official write ups.
- Documents must be stored in the employees online file following the proper Pavilion Ventures procedures.
- Terminations should never be a surprise to an employee. Having the necessary conversations and documents to back up a termination ahead of time are incredibly important to the entire process.
- Maintain health department standards through checklist and chore execution
- Checklist knowledge, awareness, and completion
- Ensure Opening, 3-hour, BIG 10, Closing checklist tasks are completed at the appropriate times.
- Ensure checklists are filled out and documented properly in Connecteam.
- Ensure weekly and monthly chores are completed.
- Standard Operating Procedures (SOPs) are being followed.
- Understand the purpose of the 3-hour dishes, the Temperature Danger Zone and other food safety concerns.
- Able to handle a Health Department inspection.
- Maintain proper cash hand