Emergency Communications Supervisor

4 weeks ago

Manchester, United States City of Manchester, NH Full time

**Department**: Police
**Job Status**: Full-Time
**Days Worked**: Mon., Tue., Wed., Thu., Fri.
**Hour Per Week**: 40
**Rate of Pay**: Pay Range $26.77 - $38.19/hr - plus comprehensive benefits package

**Grade 18**

**General Statement of Duties**

Supervises centralized communications agents in connecting Police and related public safety personnel to emergency situations; performs directly related work as required.

**Examples of Essential Work**
- Provides supervision to communications staff, including scheduling, training and coordinating the work of other dispatch personnel;
- Oversees dispatch communications equipment to ensure all systems are in working order, notifies appropriate personnel as repairs are needed;
- Researches information for Police personnel;
- Prioritizes needs for Police Dispatch personnel within daily operations;
- Processes requests for emergency police assistance received via emergency 911 telephone calls or by conventional telephone lines;
- Supervises and makes entries of data into Computer Aided Dispatch system based on emergency calls for police service;
- Receives and dispatches radio transmissions on Police information channels;
- Maintains computerized and manual logs and records of emergency 911 calls received and the nature of each dispatch;
- Transfers calls to proper local, State and Federal officials as necessary or appropriate;
- Handles various emergency situations over the telephone dealing with emotions, injured and victimized persons and is responsible for ascertaining the crucial information needed in the given situation and relaying this to the proper division without delay;
- Responds to all incoming radio transmissions from Police Officers and other agencies and operates the National Crime Information Computer system when information requests are received**;**:

- Answers all 911 call for emergency Police service, dispatches Police Officers and/or Firefighting equipment and personnel in response to emergency 911 calls, relays all relevant information concerning these trips to Police personnel and records data concerning emergency calls for Police service in the Computer Aided Dispatch system. Supervises other Communication Center personnel as they perform these same duties;
- Dispatches locations various types of criminal alarms as soon as they are received and supervises others as they perform these same duties;
- Processes personal communications for public safety personnel on duty as necessary;
- Requests, receives and transmits information from other City Departments or outside agencies and makes this information available as needed by Police officials;
- Responsible for current updated map(s) of all the geographical features of the City and is responsible for memorizing constant changes and making those changes available to subordinates;
- Runs computer checks on driver’s license, car tags, stolen firearms, driver’s histories, criminal histories;
- Performs searches in various computer systems using only partial data to identify persons and vehicle registration;
- Checks warrants for the Police Department and other requesting agencies, and processes original hardcopy of warrants;
- Perform maintenance on all communications equipment to ensure proper use during emergency situations;
- Gives emergency treatment assistance to the general public as necessary;
- Operates radio consoles alarm receiving and transmission equipment, telephones, fascimili, switchboards, traffic control and other related systems and equipment;
- Completes and maintains reports and records;
- Performs duties during multiple alarms and other emergency incidents as designated by superiors;
- Conducts weekly pager tests;
- Provides information to the Communication Technicians in designating problems within the communications system;
- Operates Opticom system to assure safe passage of emergency vehicles;
- Provides needed classroom and on-the-job training concerning how to perform certain work tasks to new employees in the same or similar class of positions; and more.

**Acceptable Experience and Training**
- Graduation from High School or possession of a GED, preferably supplemented by additional training in dispatch operations and considerable experience in the operation of communication and emergency service;
- Considerable experience at the level of Emergency Services Dispatcher; or
- Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.

**Required Special Qualifications**
- Valid New Hampshire driver's license.

Pay: From $26.77 per hour

**Benefits**:

- Health insurance
- Life insurance
- Retirement plan

Schedule:

- Monday to Friday

Work Location: In person

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