Customer Service Representative

4 days ago


Oakland, United States CTC Client Solutions INC Full time

**About**:
Every daily, weekly and monthly goal set at CTC Client Solutions is to help businesses succeed. Our Customer Service team strives for an exquisite sevice, working with advisor partners to deliver the best experience with our company.

**Position description**:
**Duties**:

- Provide information about products and services
- Upsell products and services to customers when appropriate
- Analyze customer needs and recommend the best solutions
- Communicate effectively with customers to ensure a positive experience
- Conduct outbound calls for follow-ups and promotions

**Experience**:

- Previous experience in customer service is preferred
- Proficiency in English; fluency in Spanish is a plus (Bilingual)
- Strong phone etiquette and communication skills
- Ability to multitask and prioritize tasks effectively
- Experience in outbound calling is an advantage

Pay: $18.75 - $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- Flexible schedule
- Health insurance

Experience level:

- 1 year
- 2 years

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- Call center
- In-person
- Office

Ability to Commute:

- Oakland, CA 94612 (required)

Work Location: In person



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