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Customer Service Representative
2 weeks ago
Job Title: Customer Service Representative - In Person, Full Time
**Job Description**:
**Responsibilities**:
1. Customer Communication:
- Greet everyone as they are entering or exiting the facility.
2. Processing Transactions/Resolving Inquiries and Issues:
- Accurately process card transactions.
- Resolve any transaction/account issues.
- Respond to any in person inquiries/questions.
- Follow up on action items and ensure completion.
3. Promote Programs and Events:
- Promote programs and upcoming events using knowledge of the business and in person marketing skills.
- If needed/interested, attend events to assist with promoting AGS
4. Maintain the Facility:
- Keep the front desk area neat and tidy.
- Organize and maintain displays of flyers, trifolds, and other marketing materials.
5. Other:
- Manage inventory and ensure accurate tracking and stock levels.
- Ensure all customer service technology functions properly and alert management of technical issues.
**Requirements**:
- High school diploma or equivalent; additional certification or degree in hospitality or communications is a plus.
- Proven experience in administrative roles, preferably in customer service or operations department.
- Excellent organizational and time management skills.
- Strong attention to detail and accuracy.
- Ability to work independently and meet deadlines.
- Excellent communication and interpersonal skills.
If you are a proactive and detail-oriented individual with a passion for customer service we would love to hear from you.
FULL TIME - 40 hours per week, in person
Day Shift, Evening Shift, Weekend Shift
**IMPORTANT - How to apply**:
- We require: a cover letter, resume and the completion of both surveys at the following link to be considered.
Pay: $40,000.00 - $50,000.00 per year
Schedule:
- Day shift
- Evening shift
- Weekends as needed
Application Question(s):
- What zip code do you live in?
- Do you have access to a car?
Work Location: In person
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