Autobody Collision Customer Service Representative

3 weeks ago

Oakland, United States Chilton Auto Body Full time
Job DescriptionJob Description

Position Title: Customer Service Representative

Department: Operations

Reports to: Location Manager


Position Summary:

The Customer Service Representative is responsible for providing exceptional customer service to all customers and business partners of Chilton Auto Body throughout the repair process. Entry level; autobody collision repair experience a real plus including CCC.

Responsibilities:

  • Review with customers and walk-through the repair process: Greet customers by phone or in-person; explain to customers about the collision repair process, including insurance claims information, processing, and payment procedures. The Customer Experience Representative is responsible for establishing an effective relationship with each customer to support a positive customer experience.
  • Complete vehicle intake process: This includes mapping damage, photographing vehicles, and documenting work files per company and repair partner standards.
  • Perform administrative tasks: Administrative tasks include collecting payments, updating rentals management portal (ARMS), supporting location manager with expense documentation (updating RHO), and conducting Accounts Receivable follow-up.
  • Training: Complete assigned role-based training through Collision University and additional internal and business partner supported training as necessary.
  • Additional responsibilities as assigned.

Job duties/Job description may be adjusted or added based on the needs of the business or at management discretion


Requirements:

  • Experience in the automotive industry preferred - knowledge of CCC One a real plus
  • Ability to work collaboratively with the team to meet shared objectives.
  • Effective time management.
  • Able to multitask and manage competing priorities
  • Communicate effectively with teammates, customers, and business partners.
  • Proficient with computers.
  • Excellent customer service skills.
  • Valid drivers' license required.
  • Eligible to work in the United States.
  • Willing and able to pass a thorough background check.
  • Flexible to work an 8-hour shift between 7:00 a.m. - 6:00 p.m.

Preferred Qualifications:

  • Bilingual (Spanish).
  • Knowledge of the Collision Industry.


Pay Rate: $20-24 depending on experience

Benefits:

Bonuses
Paid holidays and 2 weeks PTO
Medical, dental, vision, life insurance
Matching 401(k)

  • Autobody Collision Location Manager

    2 months ago

    Oakland, United States Chilton Auto Body Full time

    Job DescriptionJob DescriptionWe are currently looking for experienced Auto Collision Location Managers to join the Chilton Auto Body team as we continue to grow and expand in the San Francisco Bay Area and Marin areas. Come learn from the best and advance within the company. We are looking for managers, body and tear down technicians, customer service reps,...

  • Autobody Collision Location Manager

    3 weeks ago

    Oakland, United States Chilton Auto Body Full time

    Job DescriptionJob DescriptionWe are currently looking for experienced Auto Collision Location Managers to join the Chilton Auto Body team as we continue to grow and expand in the San Francisco Bay Area and Marin areas. Come learn from the best and advance within the company. We are looking for managers, body and tear down technicians, customer service reps,...

  • Auto Detailer

    3 weeks ago

    Oakland, United States Caliber Collision Full time

    **JOB SUMMARY** **Caliber Collision** has an immediate job opening for an **Auto Detailer **to thoroughly clean all vehicles prior to final delivery to the customer, provide support to the repair center by shuttling customers and vehicles to the appropriate locations while maintaining all service tools and equipment in the detail department. Auto Detailers...

  • Customer Service Representative

    3 weeks ago

    Oakland, United States Noble Direct Full time

    The consumer comes first within the hospitality industry and that is no exception at our company. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and...

  • Customer Service Representative

    3 weeks ago

    Oakland, United States Noble Direct Full time

    The consumer comes first within the hospitality industry and that is no exception at our company. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and...

  • Customer Service Representative

    4 days ago

    Oakland, United States NGM Marketing Full time

    Like the hospitality industry, the primary purpose of the Customer Service Representative is to meet and exceed company sales goals in conjunction with cultivating a long-term relationship with our client's customers. As a Customer Service Representative, you will discover the value of personal interactions through hospitality providing customers with a...

  • Customer Service Representative

    1 week ago

    Oakland, United States NGM Marketing Full time

    Job DescriptionJob DescriptionLike the hospitality industry, the primary purpose of the Customer Service Representative is to meet and exceed company sales goals in conjunction with cultivating a long-term relationship with our client’s customers. As a Customer Service Representative, you will discover the value of personal interactions through hospitality...

  • Customer Service Representative

    4 weeks ago

    Oakland, United States QCHI Full time

    LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team! This position will work at Store 4620 located at 7328 Highway 64 Oakland, TN 38060. The Customer Service Representative opportunity is a full-time entry-level position that has great potential for the right person! We are looking for a team player...

  • Auto Body Technician

    7 days ago

    Oakland Park, United States Caliber Collision Full time

    Service Center Oakland Park JOB SUMMARY Caliber Collision has an immediate job opening for an Auto Body Technician who will safely repair vehicles in accordance with Caliber and OEM standards using our state-of-the-art equipment. Repairs may include, but are not limited to removing damaged fenders, panels, and grills, and reassembling the vehicle...

  • Route Sales and Service Representative

    4 weeks ago

    Oakland, United States Crystal Clean, LLC Full time

    Job DescriptionJob DescriptionCrystal Clean (CC) is one of the nation's leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excellent benefits, and opportunities for...

  • Route Sales and Service Representative

    2 months ago

    Oakland, United States Heritage-Crystal Clean, Inc. Full time

    Crystal Clean (CC) is one of the nation’s leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excellent benefits, and opportunities for advancement. We are willing to provide...

  • Customer Service Representative

    1 month ago

    Oakland, United States Sprudge Full time

    You are here: / Jobs / Customer Service Representative Sweet Marias Coffee has been in business for 25 years, sourcing small lots of specialty coffee beans and making them available to home coffee roasters. We also provide an extensive online coffee library and support new and experienced home roasters. Our business is mainly online, but we have a small well...

  • Customer Service Representative

    3 weeks ago

    Oakland, United States Sprudge Full time

    You are here: / Jobs / Customer Service Representative Sweet Marias Coffee has been in business for 25 years, sourcing small lots of specialty coffee beans and making them available to home coffee roasters. We also provide an extensive online coffee library and support new and experienced home roasters. Our business is mainly online, but we have a small well...

  • Collision Estimator

    3 weeks ago

    Oakland, CA, United States Crash Champions Full time

    Champions Do More At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600...

  • Customer Service Representative

    2 weeks ago

    Oakland, United States Gypsum Management & Supply Full time

    Gypsum Management & Supply, Inc. (GMS) is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in 1971, GMS now operates an expansive network of distribution centers nationwide. Westside Building Material is a family-owned business started by Beulah and Evan Peckham in 1935...

  • Customer Service Representative I

    1 week ago

    Oakland, United States Transdev Full time

    Customer Service Representative I Oakland , California **Overview** Transdev, formerly Veolia Transportation, is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and...

  • Insurance Customer Service Representative

    1 week ago

    Oakland, United States Propel Personnel Full time

    Job DescriptionJob DescriptionInsurance Customer Service Representative - RemoteJob OverviewWe are seeking a dedicated Remote Customer Service Representative to join one of the nation’s leading Fortune 100 Insurance Companies. As the first point of contact for clients, you will play a crucial role in providing exceptional service and support to...

  • Insurance Customer Service Representative

    3 days ago

    Oakland, United States WallStJobs.com Full time

    Job DescriptionJob DescriptionInsurance Customer Service Representative - RemoteJob OverviewWe are seeking a dedicated Remote Customer Service Representative to join one of the nation’s leading Fortune 100 Insurance Companies. As the first point of contact for clients, you will play a crucial role in providing exceptional service and support to...

  • Customer Service Representative

    1 week ago

    Oakland Park, United States Platemakrs LLC Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving issues.Responsibilities:Handle customer inquiries and complaints on social media and emailsProvide information about the products and...

  • Customer Service Representative

    7 days ago

    Oakland Park, United States Laundry Owners Warehouse Full time

    Job DescriptionJob DescriptionBenefits:One week of paid vacation per year, with an additional day added annuallyPaid holidaysWork Schedule:Monday to Friday, 7:30 AM to 4:00 PMClosed on weekends and holidaysPosition Overview:We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative/Warranty Claims...