Program Technician Jc-432408
3 weeks ago
Under the close supervision of the Lottery Manager (Sales), the Program Technician is responsible for performing a variety of duties related to providing specialized technical services to Lottery winners, players and retailers. The Program Technician is assigned to a district office and provides information and assistance, either on the telephone, in person or in writing, on rules, regulations, forms, status of claims, etc. to players and members of the public.
- **To Apply**:_
**Desirable Qualifications**
- Knowledge of customer service principles, including the ability to handle challenging customers and retailers while providing service in a professional manner.
- Proficiency with Microsoft Office suite of programs including Word, Excel, and PowerPoint.
- Clerical work experience that includes knowledge of basic research and data gathering and record-keeping techniques.
- Detail-oriented in work deliverables.
When choosing a state organization to work for, there are a lot of options. Why choose the California State Lottery?
**People are drawn to the Lottery because we**:
- Are an energetic, creative, and talented team
- Value diversity and inclusion in the workplace
- Empower team members to bring their knowledge, expertise, and innovation
- Recognize individual and team contributions
- Support the importance of work-life balance
- Invest in the professional development of our team members
- Are dedicated to preserving our environment by lowering our carbon footprint
**Special Requirements**
- The position(s) require(s) a Background Investigation be cleared prior to being hired.
- The California State Lottery Act provides that no person may be hired as an employee of the Commission if that person has been convicted of a felony or any gambling related offense.
**Application Instructions**
**Who May Apply**
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
**How To Apply**
**Address for Mailing Application Packages**
CA State Lottery
Attn: Human Resources
700 N. 10th Street, MS#6-5
Sacramento, CA 95811
**Address for Drop-Off Application Packages**
CA State Lottery
Human Resources
700 N. 10th Street, MS#6-5
Sacramento, CA 95811
08:00 AM - 05:00 PM
**Required Application Package Documents**
- Resume is optional. It may be included but is not required.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
**Contact Information**
**Human Resources Contact**:
Human Resources
(916) 822-8158
**Hiring Unit Contact**:
Human Resources
(916) 822-8158
Costa Mesa District Office
235 Baker Street East
Costa Mesa, CA 92626
Pay: $3,125.00 - $4,200.00 per month
**Benefits**:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
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