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Pool Operations Manager
4 months ago
Job Summary:
Join our team at Creative Environments as the Pool Operations Manager. You will be the technical trade expert, leading the development of best practices and solutions organization-wide. Elevate standards and drive positive outcomes while ensuring seamless client interactions through proactive communication and high-level problem-solving. You’ll oversee team performance, fostering accountability, and enhancing service quality to create a positive work environment and maximize productivity. Through proactive inventory management, you’ll support peak performance levels, spearhead quality assurance efforts to meet regulatory requirements and guide team members to successful task completion with expertise in work orders.
Pay: Bi-Weekly (amount is negotiated depending on experience - and will be discussed during the interview) The position is Monday-Friday, Full-time. Truck, gas card, phone, and tools will be provided.
Daily tasks include but not limited to:
- Assign tasks to team members, provide expert guidance on work orders, and ensure tasks are completed efficiently and effectively
- Monitor, prepare and review team performance, identify areas for improvement, provide feedback and coaching in the field to ensure performance goals are met
- Implement strategies to improve service quality, fostering a positive work environment and enhancing customer satisfaction
- Organize and conduct training sessions for team members, enhancing their skills and knowledge
- Lead quality assurance initiatives, conducting on-site inspections and audits to ensure compliance to organizational standards
- Research and create organization-wide best practices for pool operations, ensuring they are up-to-date with industry standards
- Tackle technical and operational issues as they arise on-site, employing high-level problem-solving skills
- Maintain proactive communication with clients, addressing all concerns promptly and professionally
- Conduct weekly inventory checks, manage supplies, and reorder necessary items to support department needs
Required qualifications:
- Valid AZ drivers license, clean driving record, and pre-employment drug screening is required.
- 5+ years experience in water hydraulics, water chemistry, plumbing and electrical
- Master familiarity with all Pentair Pool Products
- Advanced knowledge and experience in pool maintenance, operations, and repair techniques
- Certifications such as Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) preferred
- Ability to read blueprints and plumbing schematics
- Proven experience in a leadership or managerial role, with the ability to develop a team
- Strong analytical and problem-solving skills, with the ability to quickly address and resolve technical and operational issues
- Excellent verbal and written communication skills to effectively interact with clients, team members, and stakeholders
- Strong commitment to providing exceptional customer service and the ability to manage client relationships proactively
- Experience in implementing and overseeing quality assurance programs
- Strong organizational and time-management skills, with the ability to manage multiple priorities
- Good physical condition, as the role may require manual labor, lifting up to 50lbs, and working in various weather conditions.
Work Remotely
- No
Pay: From $75,000.00 per year
**Benefits**:
- 401(k)
- Company truck
- Dental insurance
- Employee discount
- Flexible schedule
- Fuel card
- Health insurance
- Health savings account
- Paid time off
- Paid training
- Professional development assistance
- Tools provided
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: Multiple locations
