Customer Service Representative

3 months ago

Phoenix, United States Pool Company Full time
Pay: Competitive hourly rates and up to $2,500 through our performance bonuses in the summer.

Location: Horizon North Phoenix - H155; 17826 N. Tatum Blvd. Suite #2, Phoenix, Arizona - 85032.

Work hours : M/F. 06:30 AM - 03:00 PM.

The Company

Horizon Distributors, Inc. (Horizon) is a wholly owned subsidiary of POOLCORP - the world's largest publicly traded distributor of swimming pool, landscaping and outdoor living products - which employs over 6,000 team members in more than 420 sales centers worldwide.

Horizon operates 70 of those sales centers across the US, and is a leading distributor of landscape and irrigation products with a focus on serving the needs of professional landscape contractors. With more than 60 years of industry experience, Horizon prides itself in offering the convenience and buying power of a national company with the personalized service and attention to detail of a local store

Why Horizon?

At Horizon, our people ARE our priority and there are so many reasons to join our team Here's a few:

Career Opportunities: Looking for a career - not just a job? Then we may be the place for you We have both the career opportunities and training needed as you grow. We offer continuous learning - locally in sales center training sessions, virtually in our online learning center, in the classroom at our training facility in Dallas, TX, and through tuition reimbursement. At Horizon, the sky is the limit.

Excellent Benefits: Our generous benefit package includes: group medical, prescription, dental, vision and life insurance; 401(k) - offered currently with a company match; an employee stock purchase program; seasonal sales and rewards programs; an Employee Assistance Program, exclusive vendor discounts offered to POOLCORP / Horizon employees and more.

Winning Team: Our history of success is the result of our winning team. At Horizon, you will work with some of the best and brightest, in a stable environment, with predictable work hours and the ability to earn even more through overtime, and continuous rewards when targets are met...which is often the case. Join us and you'll join a "winning team."

So, whether you are new to the business or are a seasoned professional, Horizon has a place for you.

The Job

The Customer Service Representative (CSR) empowers our customers to build, manage and grow successful landscape businesses, by generously sharing product knowledge, providing recommendations that will improve their bottom line, demonstrating exceptional service and always radiating a positive attitude. They are the face of the sales center and our customers' primary point of contact for walk-ins, phone orders and will call service.

Responsibilities:
  • Eagerly greets walk-in and phone customers, and listens to understand their needs and challenges.
  • Treats customers as business partners, by recommending product solutions, upsell options, and complimentary items designed to make their jobs easier and more profitable.
  • Collaborates with team members and utilizes all company resources to sell Horizon's value and give customers the best service and experience possible.
  • Prepares sales orders and assists customers in selecting and loading merchandise.
  • Makes follow-up calls to potential and existing customers to introduce opportunities and solicit additional business.
  • Resolves customer complaints professionally and in a timely manner.
  • Maintains a clean, well-organized, well-stocked sales center.
  • Assists in receiving, shipping, and general warehouse duties.
  • Performs other duties as assigned.
Requirements:
  • Strong customer-service attitude.
  • Self-motivated and detail-oriented personality.
  • Thrives in a fast-paced environment focused on serving business owners with urgent needs.
  • Understands information and communicates clearly through spoken and written words, asks questions as appropriate, and thinks critically to identify solutions to problems.
  • A cooperative, dependable team player.
  • Good computer and record-keeping skills, and aptitude to learn ever-evolving systems, programs, handheld technology and processes.
  • Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds.
  • Possess or obtain forklift certification.
  • Must be 18 years of age or older to apply.
Preferred:
  • High school diploma or GED.
  • Bilingual (English/Spanish) a plus.
  • Irrigation experience is a huge plus and knowledge in other landscape products is helpful.


Horizon Distributors, Inc. / POOLCORP is a drug-free company.

Horizon Distributors, Inc. / POOLCORP is an Equal Opportunity Employer - By Choice. The Company understands, respects, and values diversity - unique styles, experiences, identities, ideas, and opinions - while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.

To apply, please email leila.alizouber@poolcorp.com

#HDISOUTH1

  • Customer Service Representative

    1 week ago

    Phoenix, Arizona, United States Pilot Freight Service Full time

    **Job Summary**Pilot Freight Service is seeking a highly skilled and detail-oriented Customer Service Representative to join our team in Phoenix. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring timely and accurate communication, and resolving any issues that may arise.**Key...

  • Customer Service Representative

    3 weeks ago

    Phoenix, Arizona, United States A1 Garage Door Service, LLC Full time

    Customer Care RepresentativeWe are seeking a highly skilled Customer Care Representative to deliver exceptional service to our customers. As a key member of our team, you will be responsible for providing top-notch support and ensuring customer satisfaction.Proven sales and customer support experience or experience as a Client Service RepresentativeStrong...

  • Customer Service Representative

    11 hours ago

    Phoenix, Arizona, United States Pilot Freight Service Full time

    Pilot Freight Service is seeking a Customer Service Representative to join our team in Phoenix.Job SummaryWe are looking for a detail-oriented and customer-focused individual to provide exceptional service to our customers. The successful candidate will be responsible for frequent and accurate communication with customers, cartage agents, and other station...

  • Bilingual Customer Service Representative

    2 weeks ago

    Phoenix, Arizona, United States Acro Service Corp Full time

    Job Summary:Acro Service Corp is seeking a highly skilled and bilingual customer service representative to join our team. As a customer service representative, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner, and working effectively as a member of a support team.Key...

  • Bilingual Customer Service Representative

    6 days ago

    Phoenix, Arizona, United States Acro Service Corp Full time

    Key ResponsibilitiesWe are seeking a highly skilled Bilingual Customer Service Representative to join our team at Acro Service Corp. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients in a fast-paced call center environment.RequirementsHigh-level of PC proficiency and familiarity with a call...

  • Customer Service Representative

    4 months ago

    Phoenix, United States EMI Health Full time

    ** Customer Service Representative** ** Phoenix, Arizona** Become a part of EMI Healths growing organization. EMI Health is an employee benefits firm providing insurance products to companies and individuals in many states across the country. We provide our employees with an outstanding benefit package that includes paid medical and dental coverage for...

  • Customer Service Representative

    2 months ago

    Phoenix, United States IEWC Full time

    OF POSITION: The Customer Service Representative (CSR) is responsible for providing best in class support for our customers. Reporting to the Customer Service Supervisor, this role manages the day to day customer activities such as customer orders, p Customer Service, Customer Service Representative, Customer Experience, Representative, Microsoft, Retail

  • Customer Service Representative

    1 week ago

    Phoenix, Arizona, United States Luxury Bath Technologies Full time

    {"h1": "Customer Service Representative", "p": "At Luxury Bath Technologies, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, scheduling appointments, and managing sales representative schedules. If you have a...

  • Customer Service Representative

    2 months ago

    Phoenix, United States Shinyseas Full time

    Customer Service Representative **Customer Service Representative** ** Phoenix, AZ** **Customer Service Team Members** **Customer Service Representative Job Duties:** The customer service representative will work to attract potential customers by taking inbound phone calls to answe product and service questions; suggesting information about other products...

  • Customer Service Representative

    7 days ago

    Phoenix, Arizona, United States Love's Travel Stops & Country Stores Full time

    {"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a Customer Service Representative to join our team at Love\u0027s Travel Stops and Country Stores. As a Customer Service Representative, you will be responsible for providing excellent customer service, handling customer transactions, and maintaining a clean and safe work...

  • Customer Service Representative

    2 weeks ago

    Phoenix, United States Wells Fargo Full time

    Provide expertise and resources that allow branch employees to make recommendations on products and services that best accommodate the customer. Provide an exceptional internal customer experience while taking in-bound calls, providing procedural sup Customer Service Representative, Customer Service, Customer Experience, Representative, Training, Retail,...

  • Eligibility Customer Service Representative

    2 months ago

    Phoenix, United States Southwest Service Administrators Inc Full time

    Job DetailsJob Location Phoenix AZ - Phoenix, AZ Salary Range $17.00 - $22.00 Hourly Description The Eligibility and Enrollment Customer Service Representative primarily focuses on assisting members with questions regarding eligibility and enrollment of their health benefit plans. Responsibilities:Customer Service Provide high quality customer service to...

  • Pension Customer Service Representative

    3 weeks ago

    Phoenix, United States Southwest Service Administrators Inc Full time

    Job DetailsJob Location Phoenix AZ - Phoenix, AZ Position Type Full-Time Travel Percentage None Job Shift Day Description The Pension Customer Service Representative primarily focuses on assisting members with questions regarding Pension and Annuity Benefits. Responsibilities:Customer Service Provide high quality customer service to all Fund members by...

  • Customer Service Representative

    2 months ago

    Phoenix, United States Wells Fargo Full time

    Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high Customer Service, Customer Service Representative, Representative, Retail, Banking

  • Claims Customer Service Representative

    2 months ago

    Phoenix, United States Southwest Service Administrators Inc Full time

    Job DetailsJob Location Phoenix AZ - Phoenix, AZ Salary Range $17.00 - $22.00 Hourly Description The Benefit & Claims Customer Service Representative provides information on health and welfare, benefits and claim status to hospitals, providers, and participants. Additionally this position will be responsible for providing high quality customer service while...

  • Representative - Customer Service>

    3 months ago

    Phoenix, United States WESCO Full time

    Wesco - 3425 E Van Buren St [Customer Service Representative] As a Customer Service Representative at Wesco, you'll: Respond to customer inquiries by telephone, e-mail, and/or walk-ins to provide inquiry or problem resolution; Resolve mostly routine and some non-routine, more complex problems and communicate solution or requested information to the customer;...

  • Pension Customer Service Representative

    3 weeks ago

    Phoenix, United States Southwest Service Administrators Inc Full time

    Job DetailsJob Location Phoenix AZ - Phoenix, AZ Position Type Full-Time Salary Range $17.50 - $22.50 Hourly Travel Percentage None Job Shift Day Description The Pension Customer Service Representative primarily focuses on assisting members with questions regarding Pension and Annuity Benefits. Responsibilities:Customer Service Provide high quality customer...

  • Customer Service Representative

    7 days ago

    Phoenix, Arizona, United States Farmers Insurance Full time

    {"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a skilled Customer Service Representative to join our team at Farmers Insurance. As a Customer Service Representative, you will be responsible for communicating with internal and external customers about intermediate underwriting guidelines, policies, and marketing initiatives to...

  • Customer Service Representative

    3 days ago

    Phoenix, Arizona, United States Domino's Pizza LLC Full time

    About the Role:As a Customer Service Representative at Domino's Pizza LLC, you will be responsible for delivering exceptional customer experiences. Your key responsibilities will include greeting customers, taking orders, and maintaining a clean and organized store environment.Key Responsibilities:• Greet customers and provide a positive experience• Take...

  • Customer Service Representative

    1 week ago

    Phoenix, Arizona, United States Waste Management Full time

    **Customer Service Representative Opportunity at Waste Management****About the Role**We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and...