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Commercial Operations, Orders Coordinator

1 month ago

Scottsdale, United States Axon Full time

**Join Axon and be a Force for Good.**:
At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

**Your Impact**:
Are you ready to make your mark on the world and save lives? Do you want to be part of a fast-paced, winning team? Axon is seeking an experienced Commercial Operations Coordinator to join our Order Processing finance team. You will be responsible for all aspects of order entry, from accurate sales order entry to system data maintenance to process improvement projects. The position involves accurately processing customer orders, capturing and entering all pertinent order details within multiple systems for visibility across the organization. The Coordinator will need to be resilient and able to operate in continual changing order processes and product offerings. Focuses for the position are data entry, time-sensitive order processing, record verification and assisting with projects and administrative tasks as needed.

At Axon, our goal is to make each individual feel valued for his or her contributions to the company's mission, to protect life and truth. We are looking for smart people who want to do remarkable things. We strive to create an environment where people can succeed and enjoy coming to work every day.

**What You'll Do**:

- Processing Orders as submitted by the Sales Team in Axon's systems
- Ensure Sales Orders are accurate in Axon's Salesforce and ERP systems
- Adhering to ATF Compliance
- Professionally interact daily with Sales, Operations and Finance team members
- Provide customer service for internal and external customers
- Manage Distributor end-to-end relationship
- Undertake additional hours when required during peak seasons of the year, including some weekend hours
- Maintain 48-hr order turnaround time
- Escalate issues to Team Manager when appropriate
- Manage Order Queues and reporting
- Provide backup support for team members during absence
- Ad-hoc projects as necessary
- Additional tasks may be necessary to contribute to team's overall success

***What You Bring**:

- High school diploma (or equivalent)
- 2+ years order/data entry experience
- Adaptable to continual product/process changes
- Ability to multi-task with a variety of job duties
- Ability to effectively communicate and work cross-functionally to resolve issues
- Strong interpersonal, communication, and organizational skills
- Solid time management and multitasking skills
- Exceptional attention to detail
- Strong work ethic and positive/proactive attitude
- Project management experience a plus

**Benefits that Benefit You**:

- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
- Benefits listed herein may vary depending on the nature of your employment and the location where you work._

Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

**Important Notes**
- The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions._
- Some roles may also require legal eligibility to work in a firearms environment._
- Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment._

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