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Order Management Specialist
3 months ago
PRIMARY RESPONSIBILITIES
- Create, maintain, and enhance the customer experience across all functions
- Manage customer orders and shipments closely to meet and exceed customer expectations for quality service and delivery
- Respond to distributor and end-user inquiries regarding product selection, pricing, and deliveries
- Partner with Sales Managers to provide exceptional service to colleagues, distributors, and end users
- Act as a liaison between the customer and Internal team members to ensure all customer expectations are communicated, understood, and met throughout the organization.
- Act as the first line of communication to customers as needed with strong and professional written and verbal communication
- Proactively seek out process improvements and offer new ideas to help you and the team be more efficient and effective in strengthening all existing and new customer relationships
DAILY TASKS
- Efficiently and accurately receive, coordinate, and process all sales orders based on customers’ requests received via email, fax, and EDI
- Proactively answer customer calls and respond to customer inquiries while documenting all communication into the ERP system
- Expedite orders, provide status, and resolve inquiries
- Process warranty claims, returns, and credits as needed
- Strives to meet departmental metrics as outlined by Management
- Maintain a network of appropriate contacts and nurture well-functioning relationships with the various engineering and manufacturing facilities
- Proactively prioritize work and effectively multitask to ensure required follow-up and deadline delivery
SKILLS AND QUALIFICATIONS
- Customer service-oriented and energized by helping others Possesses outstanding interpersonal skills, positivity, and enthusiasm
- Previous manufacturing experience and/or understanding of the manufacturing
- Possesses, or can develop, superior proficiency in utilizing an ERP system to manage material, orders, and shipments
- Superior communication skills, both verbal and written, including the ability to communicate with confidence and conviction
- Ability to develop, improve, and maintain outstanding relationships with customers, colleagues, and external business partners
- Performance-focused, proactive self-starter. Biased to do things before being asked, excellent attention to detail and organizational skills, and creative insight into problem-solving. Able to multi-task, manage time, and balance multiple priorities simultaneously
- Take initiative to effectively anticipate the needs, handle the issues, and resolve the problems of internal and external View complaints as opportunities, act as a customer advocate, and be dedicated to building relationships for long-term mutual benefit
- Mathematical competency for calculating pricing and converting units of Analytical.
- Excels at working both independently and Able to work with minimal supervision. Keeps supervisor sufficiently informed.
- Comfortable with appropriate risk-taking; exercise good judgment in making calls when “perfect” information and solutions are not attainable.
- Comfortable in speaking up when discussion is needed