Collection Specialist

3 weeks ago


Phoenix, United States First Financial Asset Management Full time

**Job description**

**This is an in office position**

Job Summary: The Recovery Specialist is responsible for initiating the appropriate action to recover outstanding claim balances by contacting consumers utilizing our state-of-the-art contact solution.
work closely with Insurance Claim Specialists in completing claims billing and follow-up activities.

Job Duties-- The duties of this position include but are not limited to the following:

- Respond to inquiries in a timely and effective manner and treat customers fairly and

consistently **Negotiates account settlements within established guidelines**
- Answer telephone calls regarding account inquiries and payment of claims Skills
- Strong listening skills must be able to listen and take directions
- Strong negotiation skills
- Basic computer knowledge
- excel and word
- Ability to work well in a team setting

**Salary**: $16.00 - $19.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Physical setting:

- Call center

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Commission pay

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Negotiating Payments: 1 year (preferred)
- Debt Collection: 2 years (required)

Work Location: One location

Pay: $16.00 - $19.00 per hour

**Benefits**:

- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance

Weekly day range:

- Monday to Friday

Work setting:

- Office

**Experience**:

- Customer service: 1 year (preferred)
- Collections: 2 years (preferred)

Work Location: In person



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