Collection Specialist

7 days ago


Phoenix, Arizona, United States First Financial Asset Management Full time

Job description

This is an in office position

Job Summary:

The Recovery Specialist is responsible for initiating the appropriate action to recover outstanding claim balances by contacting consumers utilizing our state-of-the-art contact solution.

work closely with Insurance Claim Specialists in completing claims billing and follow-up activities.

Job Duties The duties of this position include but are not limited to the following:

  • Respond to inquiries in a timely and effective manner and treat customers fairly and
consistently
Negotiates account settlements within established guidelines

  • Answer telephone calls regarding account inquiries and payment of claims Skills
  • Strong listening skills must be able to listen and take directions
  • Strong negotiation skills
  • Basic computer knowledge
- excel and word

  • Ability to work well in a team setting

Salary:
$ $19.00 per hour

Benefits:

  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Physical setting:

  • Call center

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Commission pay

Education:

  • High school or equivalent (preferred)

Experience:

  • Call center
: 1 year (preferred)
Negotiating Payments: 1 year (preferred)
Debt Collection: 2 years (required)

Work Location:
One location

Pay:
$ $19.00 per hour

Benefits:

  • 401(k)
matching

  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance

Weekly day range:

  • Monday to Friday

Work setting:

  • Office

Experience:

  • Customer service: 1 year (preferred)
  • Collections: 2 years (preferred)

Work Location:
In person

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