Collections Specialist
2 weeks ago
**Restoration Collections Specialist - **Commercial and Residential Restoration (multi-state)
**Company Overview**:
Doan Restoration is a leading restoration company specializing in both commercial and residential properties, serving clients across Arizona, Michigan, and Texas. With a commitment to excellence and a focus on restoring properties to their pre-loss condition, we pride ourselves on delivering superior service and results to our clients.
**Position Overview**:
**Responsibilities**:
1. Contact customers and clients with past due accounts to negotiate payment arrangements and resolve outstanding balances.
2. Utilize effective communication techniques to build rapport and maintain positive relationships with customers while collecting overdue payments.
3. Monitor accounts receivable aging reports and prioritize collection efforts based on the severity of delinquency.
5. Collaborate with internal teams, including accounting and customer service, to resolve billing discrepancies and address customer concerns.
6. Send out past due notices, payment reminders, and collection letters as necessary to encourage prompt payment.
7. Evaluate customer payment history and creditworthiness to determine appropriate collection strategies.
8. Assist in processing incoming payments, posting transactions to customer accounts, and reconciling discrepancies.
9. Provide regular updates and reports on collection activities, account statuses, and collection trends to management.
10. Perform light administrative duties such as data entry, filing, and general office tasks to support the overall efficiency of the company.
**Qualifications**:
1. High school diploma or equivalent; associate or bachelor's degree in business administration or related field preferred.
2. Proven experience in collections or accounts receivable management, preferably within the restoration industry or a similar field.
3. Strong negotiation and persuasion skills with the ability to handle difficult conversations professionally and diplomatically.
4. Excellent communication skills, both written and verbal, with a customer-centric approach.
5. Detail-oriented with strong organizational skills and the ability to multitask in a fast-paced environment.
6. Proficiency in Microsoft Office Suite and experience with accounting software (e.g., QuickBooks) preferred.
7. Knowledge of collection laws, regulations, and best practices preferred.
8. Ability to work independently.
9. Integrity, professionalism, and a commitment to ethical business practices.
**Benefits**:
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
Pay: $40,000.00 - $50,000.00 per year
**Benefits**:
- Dental insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Application Question(s):
**Experience**:
- Collection management: 1 year (required)
Ability to Commute:
- Phoenix, AZ 85034 (required)
Work Location: In person
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