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Customer Service Representative

2 months ago

Pekin, United States Help at Home Full time

**Help at Home is hiring** **We offer weekly pay starting at $17.00 per hour ($17.50 for Chicagoland) and a generous incentive program - up to $10,000* in bonuses per year**

Help at Home is the nation’s leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes while staying safe from high-risk facilities. We pride ourselves on establishing the home as the center of health and care coordination, serving our clients as if they are family, and creating Meaningful Moments that make a difference.

Our team members develop and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, home care aides, managers, referral sources, and others directly involved in the client’s care.

**Benefits**
- Our team is the foundation of our work. We offer:_
- Weekly pay starts at $17.00 per hour ($17.50 for Chicagoland)
- Direct deposit or cash card offered
- Healthcare, dental, and vision insurance
- Paid time off
- 401k
- Ongoing, in-depth training opportunities
- Meaningful work with clients who need your help
- Career growth and experience with an industry leader with 40+ years of history in a high-demand field

**Responsibilities**
- Maintains assigned clients’ files, employee files, and all related paperwork
- Provides direct training to field staff on client Care Plans
- Monitors the performance assigned to field staff who provide and support patients with personal care to ensure quality service
- Proactively communicates schedules and changes with clients, field staff, referral sources, team leads, managers, and the branch manager
- Prepares and submits routine departmental reports, as required
- Records and maintains accurate documentation of the client’s condition and overall service
- Conducts and keeps a record of client satisfaction surveys, client in-home visits, employee evaluations, and employee in-service training
- Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution, as required
- Ensures compliance with local, state, and federal laws as well as with company policies and procedures
- Performs other job-related duties as assigned

**Minimum Qualifications**
- Bachelor’s Degree preferred, but not required
- 2 years of management/supervisory experience is preferred, but not required
- At least 18 years of age required
- High school diploma or equivalent required
- Ability to work in a fast-paced environment and professional written and verbal communication skills

**Physical/Travel Requirements**
- Must be able to lift up to 15 pounds at a time
- Must be able to sit, stand, walk, or squat
- Must be able to occasionally lift up to 50 lbs. at a time
- Must be able to travel to client homes when needed- The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions upon request._