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Manager, Vendor Relations

3 months ago

New York, United States DonorsChoose Full time

DonorsChoose makes it easy for anyone to help a teacher in need, moving us closer to a nation where students in every community have the tools and experiences they need for a great education.

Since 2000, more than 5 million people and partners have contributed $1 billion to support 2 million teacher requests for classroom resources and experiences. Projects range from art supplies to build the set for a school musical, to books and puzzles that affirm students' identities, to bird seed for an at-home science project. We proudly serve all US public schools, public charter schools, and Head Start centers, and we combat systemic inequity by driving a majority of donations to schools that have been historically underfunded due to economic and racial inequity.

DonorsChoose has been recognized as a best place to work by GOOD Magazine and the Nonprofit Times, while Fast Company named DonorsChoose one of the 50 Most Innovative Companies in the World—the first time a charity has made this list. Our dedicated team works from across the United States to bring classroom dreams to life.

**About the Procurement Team**:
This role sits within the Vendor Management & Strategy (VMS) vertical of the Procurement team, a part of the broader Finance, Information & Business Technology and Procurement Department (FITP for short). Our team's function is to deliver on the mission of DonorsChoose, by supporting the processes enabling the selection and fulfillment of materials that teachers choose for their classrooms.

The VMS team works closely with a roster of ~20 vendors as they support classroom needs by supplying a robust selection of products for teachers to shop from, and delivering those products to classrooms. We keep an ear to the ground to ensure that the end-to-end shopping and fulfillment experience goes smoothly, and leverage data and qualitative feedback to identify opportunities to improve processes and align vendors with our mission. We are strong advocates for DonorsChoose, the teachers we serve, and the vendors themselves, and will make sure that each group lives up to its promises and potential in a high volume, complex landscape.

**About the Role**:
The Vendor Relations Manager will be responsible for driving productive business relationships with a core group of vendors, furthering the VMS team's task of enabling our Vendor Community to provide a best-in-class customer experience to our teachers. The VR Manager will create strategies to gain efficiencies, scale processes, improve vendor performance and identify potential opportunities for further collaboration.

This role will require a relationship manager with a problem-solving mindset; who leads with humanity and curiosity, particularly during tough conversations; who loves to learn; and is comfortable with data-driven analysis and decision-making. This position will report to the Director of Vendor Relations, and may eventually grow into a people management role.

**In this role you will**:

- Identify, strategize and advocate for opportunities to put vendor resources toward projects that actively contribute to DonorsChoose goals, such as sharing supplier equity data, and, conversely, understand and communicate to team leads the potential impacts of vendor-related developments on DonorsChoose goals
- Document and assess vendor end-to-end processes; identify opportunities for vendors to automate, eliminate and/or scale work done to support the DonorsChoose relationship
- Analyze data to assess vendor performance and develop improvement plans to align vendors with DonorsChoose expectations, in conjunction with the Vendor Performance & Project Management lane
- Regularly communicate and collaborate with teams across DonorsChoose, such as Customer Support, Finance and Business Technology, to identify and investigate new vendor-driven trends and mitigate their impact, or work with the Product & Engineering team to support vendor catalog issues and enhancement requests
- Contribute to team culture, by participating in team meetings and retreats; supporting projects of team-wide impact, such as brainstorming and building a Back-to-School webinar or researching a potential new communication tool; sharing feedback; and identifying ways to further weave organizational priorities into our work

**This role may be perfect for you if**:

- Have** 5+ years of professional work experience, with at least 3 years building and managing **relationships
- Operate **using a** **problem-solving, solution-focused philosophy** and a customer-focused mindset. In this role, you'll need to function a bit like a detective - you love to research and learn; you strive to understand how the work of various teams intersects with vendors you manage, and you dig until you find the root of a problem
- Are a **strong communicator: you have exceptional speaking, writing, interpersonal, and presentation skills; **your ability to develop and maintain positive external relationships, while