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Premium Service Coordinator Moody Center

3 months ago

Austin, United States Oak View Group Full time

Overview:
This role will pay a salary of $19.95.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

Job listing expires after Sept 15th, 2024

**Responsibilities**:

- Manage relationships with new and existing premium members to create memorable experiences for clients and share best practices related to specific goals and initiatives.
- Identify opportunities for up-sells, add-ons, and referral business from clients to maximize revenue and meet/exceed sales appointed goals.
- Leverage relationships with new and existing premium members to generate incremental and new revenue through selling premium inventory.
- Utilize Salesforce to log interactions and important information with customers to enhance customer service efforts.
- Assist in managing member agreements and corresponding invoices, including having an understanding of their contracts, account information and invoices as needed in collaboration with the sales team.
- Serve as a point of contact for premium clients and liaison for the premium department.
- Positively contribute to the sales and service culture by developing mutually beneficial working relationships with all Moody Center associates across various departments within the organizations.
- Participate and contribute to daily and/or weekly to team meetings and training sessions.
- Perform other related tasks as assigned.
- Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking throughout the building, long periods of standing.

Qualifications:

- Bachelor’s Degree in Business, Sports Management, Marketing or other related field preferred. Relevant experience may be substituted as appropriate.
- Experience in professional sales and service experience in sports & entertainment preferred.
- Experience with ticketing and CRM systems preferred.
- Demonstrated ability to establish solid business relationships.
- Strong knowledge of service principles.
- Proficient in the Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint and Calendar.
- Ability to work independently and within a team environment.
- Ability to work flexible hours including evenings, weekends, and holidays.

**Working Conditions**:

- Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.