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Front Desk Receptionist/assistant

3 months ago

Vienna, United States Oakton-Vienna Veterinary Hospital Full time

Welcome to Oakton-Vienna Veterinary Hospital, a privately owned company founded in 1975. We are a team of veterinarians, veterinary receptionists, veterinary nurses, and veterinary assistants who have more than 30 years of combined experience in the pet services industry.

Love pets but no medical experience? Love science but no pet experience? We'd love to meet you Let us show you why we love what we do and help you learn a new "trick" or two in the process. Bring your passion and enthusiasm for learning new things to a team who loves helping each other reach their dreams.

We are looking for a Receptionist/Veterinary Assistant to join our team at Oakton-Vienna Veterinary Hospital in Vienna, VA This position will REQUIRE you to be trained for 2 different roles in our hospital where you will be working primarily reception shifts and a couple shifts as a veterinary assistant per week. We are not hiring for one or the other.

**Reports To**:Practice Manager

**Starting Pay Rate**:$19 - $22/hour

**Job Type**:Full-time. We are not hiring for part-time positions right now.

**Schedule**:

- Monday to Friday, and every other Saturday
- 1-2 shifts per week will be evening receptionist shifts and the other shifts will be as an assistant
- MUST be able to work a mix of evening and morning shifts, primarily evenings

**Perks**:Awesome benefits package

Pay: $19 - $22.00 per hour

**Benefits**:

- 401(k) with salary matching
- Medical, Vision, and Dental insurance 75% paid by OVVH
- Catered lunch on Mondays and pizza on Saturdays
- Employee discount
- Weekly team meetings
- Paid time off
- Annual performance reviews
- Holidays off with pay
- Rotating weekends off

**Responsibilities**:
A veterinary assistant/receptionist provides animal care by collaborating with our medical team and receiving instructions from DVMs and pet owners. Must care for all cats and dogs equally, no matter the breed. As well as treat all clients with compassion and respect.

**Core Responsibilities**:

- Holding the same values as our team; providing compassionate care, good customer service, and expert knowledge to owners
- Ensuring that clients and pets feel welcome and comfortable
- Assisting veterinarians during appointments to provide compassionate nursing care
- Getting blood for lab work, giving injections, administering subcutaneous fluids, taking x-rays, and basic grooming
- Cleaning, maintaining, and preparing supplies and equipment
- Maintaining accurate medical records
- Filling prescriptions as directed by a veterinarian, and explaining prescription directions
- Assisting with check-in and checkout procedures, scheduling, and providing telephone support
- Performing various laboratory tests
- Suggesting dietary products, vaccines, and other services to clients
- Keeping our facilities clean and well maintained
- Performs other duties as assigned to keep the hospital running smoothly
- Scheduling appointments and surgeries
- Administrative work such as dealing with deposits, compiling paperwork, scanning in records
- You will be answering the multi-line phone system and coordinating communication among clients and the hospital team

**Desired Knowledge**:

- Basic animal restraint, grooming, or basic animal medical care preferred
- Medical terminology is a plus
- Eagerness to learn about the field or relevant education

**Desired Skills**:

- Familiar with AVImark medical software preferred
- Familiar with Microsoft Office
- Computer and technology savvy
- Comfortable speaking on the phone and to clients in-person

**Desired Attributes**:

- Social, cheery, and welcoming personality
- Diplomatic and tactful client relations skills
- Adaptable/flexible with changing needs
- Attention to detail/observation skills
- Ability to manage time and prioritize tasks - this is an important part of the role
- Responsible team player. Being able to work with team mates and alone is a must You will often need to do both to accomplish tasks
- Displays a professional manner at all times
- Can follow protocol/processes
- Problem solving skills/can use resources available to find solutions

**Additional Requirements**:

- Must frequently lift 40 pounds
- Must be able to be on feet eight hours per day
- Must be able to stand, walk and climb stairs frequently
- Must be able to handle dogs on leashes
- Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions
- Must be able to work under stress and pressure, at times

Let's get to know each other in person

Pay: $19.00 - $22.00 per hour

Expected hours: 30 - 38 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Rotating weekends

Work Location: In person