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Program Supervisor

5 months ago

Boston, United States Northeastern University Full time

About the Opportunity

ABOUT THE PROGRAM:
The N.U.in Program is one of Northeastern’s signature first-year experiences - an experiential and academic program that expands students’ Northeastern education into worldwide locations.

The Program Supervisor facilitates everyday operations for a pathway program; serves as a point of contact with the partner for day-to-day operational work to ensure that the program services are provided efficiently and effectively.

The Program Supervisor collaboratively fosters a warm and welcoming community where members demonstrate concern for those within and without their community and that challenges students to acknowledge and overcome their assumptions in the pursuit of mutual respect for individuals of diverse cultures, life experience, and beliefs.

The Program Supervisor troubleshoots issues and ensures quality in collaboration with the Assistant Director and the Student Success Manager. This work typically involves organizing logistics and coordinating a variety of program activities, as well as on-call duty. The Program Supervisor contributes to student development and associated programming, monitoring, and evaluation activities. Other responsibilities include routine handling of financial transactions and marketing and events administration.

Note regarding duration: The Program Supervisor role may be a six month appointment depending upon need.

The role is a full-time, benefits-eligible position that requires the person in this role to live on-site with students at one or more N.U.in locations globally. During the fall semester, this individual will live on-site and oversee the operations for one N.U.in Program location.

The Program Supervisor will collaborate with other campus partners on program planning projects and specific goals (e.g., communications, enrollment, yield) to ensure student and programmatic success.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:
Program Delivery
- Implement program activities and troubleshoot to ensure excellent service and support in all N.U.in Program areas (residential life, student services, programming, academics, service learning, etc.) per agreements between Northeastern University and partner or global network institutions.
- Plan for and organize resources, assign, and delegate activities, and measure results to achieve program expectations.
- Collaborate with onsite staff to ensure program alignment.

Program Operations
- Administer program operational and administrative processes and procedures.
- Serve on various working groups and committees to improve future on-site operations.
- Contribute to content creation and logístical planning of staff training and student pre-departure and on-site orientations.
- Report and collaborate with central staff and report on expense projections and spending.
- Complete monthly reconciliation and transactional tracking of operating budget.
- Ensure all financial matters align with Northeastern University’s expectations and follow Northeastern University fiscal policies.
- Serve as an event coordinator and liaison for Northeastern guests during site visits.
- Attend meetings, provide reports and updates, and participate in a final debrief session.

Student Engagement and Development
- Encourage student academic success and connect students to academic resources.
- In collaboration with others, develop and implement engagement programs that address students’ personal, intellectual, and cross-cultural growth, including understanding and appreciation of issues of diversity.
- Oversee the coordination and facilitation of on-site programs and excursions, including experiential training and mentoring.
- Responsible for student, community, and program assessment with strategic and innovative approaches to address the findings.
- Support students in their transition to the host country and return to the United States, in collaboration with colleges and departments on transition support initiatives, including orientations.
- In collaboration with others, administer comprehensive communications to promote the program through proactive social media content and other engagement methods.

Student Conduct Support
- May participate in administrative hearings with students regarding alleged policy violations, adjudicate cases, assign sanctions, and make referrals when necessary.
- Facilitate development of an environment that stimulates student responsibility and accountability; supports respect for peers; and creates an environment conducive to comfortable living, studying, and sleeping.

Emergency Response
- Provide immediate emergency support by serving in an on-call capacity and work cooperatively with others to resolve issues if and when need arises.
- Elevate issues and provide outreach to emergency contacts as appropriate for information purposes and/or problem resolution.

Relationship Building and Collaboration
- Build and maintain strong relationships with Student Life partners t