Workplace Director

4 weeks ago

New York, United States AXA Full time

**Head of Workplace, Americas**

**DISCOVER** **your opportunity**

Key responsibilities of this role are:

- Put the customer at the heart of everything we do and drive a customer first culture by investigating and reporting on customer satisfaction to flag issues, working with department heads and senior management to understand the needs of our customers and ensure those needs are actioned.
- Lead and manage workplace teams in the US, Canada, and Bermuda, providing guidance and support to ensure consistent standards and practices across all locations.
- Foster a positive workplace culture that promotes diversity, inclusion, and employee well-being.
- Lead and manage workplace teams across different regions, providing guidance and support to ensure consistent standards and practices.
- Create a culture that fosters employee engagement and motivation
- Demonstrate accountability and drive large scale projects to completion in coordination with various stakeholders
- Evaluate how the Workplace operates and manage the implementation of business guidelines, strategies, policies, and processes.
- Demonstrate courage through making decisions quickly to drive innovation
- Collaborate with cross-functional teams, including HR, IT, and Facilities Management, to address workplace challenges and implement solutions that remain in accordance with our policies and guidelines.
- Deliver a safe, secure, and inclusive work environment in line with legislation by providing excellent standards of workplace accommodation and high-level services for all staff and guests.
- Ensures financial targets and other agreed goals are met and produce budgets and accruals
- Proactively manage real estate, tenant leasing and property management of all leased space
- Stay informed about industry trends and best practices related to workplace management, and incorporate relevant innovations into company strategies. Act with integrity by taking responsibility and always “walk the talk”
- Model the One AXA culture by seeking collective success through diversity and collaboration including soliciting different ways of thinking from those with different experiences than your own

This position will report into the Chief Operating Officer, Americas

**SHARE your talent**

We’re looking for someone who has these abilities and skills:

- Strong leadership skills with the ability to motivate and inspire teams to achieve goals and deliver results.
- Bachelor’s degree in Facilities Management, Corporate Real Estate, Project Management, or Business
- Intermediate experience with commercial environment, and/or property portfolio management experience required
- Vast experience in financial concepts including financial management, financial tracking, budgeting and forecasting and a willingness to grow this knowledge further
- Experience with critical system environments desired.
- Proven capital project management experience.
- Experience in the development and implementation of programs to drive out cost inefficiencies preferred.
- Willingness to perform administrative tasks as required
- Proficient in understanding management agreements and contract language.
- Excellent computer and systems knowledge: strong literacy in Microsoft Office Suite (MS Word, Excel and PowerPoint).
- Skilled in Building Management Systems maintenance and monitoring.
- Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively with diverse stakeholders.
- Complex problem Solving/ Analysis
- Some domestic travel required approximately 20%

**FIND your future**

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a strong and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines, and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

**Inclusion & Diversity**

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. _It’s about helping one another — and our business — to move forward and succeed._
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