End User Support Intermediate

4 weeks ago

WilkesBarre, United States Geisinger Full time

**Job Duties**:

- Provides professional customer-facing and remote solutions for all technical needs in a designated area of support within the Geisinger Health system. Will serve as backup to other analysts in a collaborative team-based environment and be part of an after-hours on-call rotation.
- Installs and configures computers, laptops, tablets, handhelds, and other common technology/devices for new and existing Geisinger Health System employees.
- Supports Geisinger Health System with regular maintenance, monitoring, backup, and documentation for all for all End User Computing supported devices.
- Operates as a liaison with other IT teams to identify solutions and to help resolve technical needs of the supported departments. Areas can include network administration, systems administration, high-performance computing, information security, etc.
- Effectively documents steps taken to reach a resolution in the problem management system for other team members to search and learn from these examples.
- Rounds to better understand the needs of the users in the analyst’s area of support and provide for an excellent user experience.
- Provides after-hours or weekend support when necessary to perform high-risk or planned downtime of Geisinger Health System IT systems for upgrades and maintenance.
- Identifies processes and procedures that can be improved upon for greater efficiency within EUC and brings it to the attention of more senior members of the team.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
- Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).

**Position Details**:
**Education**: High School Diploma or Equivalent (GED)
- (required)

**Experience**: Minimum of 4 years-Relevant experience* (required)

**Certification(s) and License(s)**:
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

  • Tech Support Associate Helpdesk Agent

    2 weeks ago

    Wilkes-Barre, United States Willetts Technology, Inc Full time

    This position will be supporting multiple clients and multiple locations across multiple states. The work environment is fast paced and full of energy with opportunities to work alongside experienced system engineers and network engineers. YOU MUST POSSES PROFICIENCY IN: - BASIC LAN/WAN Configuration --TCP/IP, DNS - Windows Server Management - Software...

  • Help Desk Support Specialist

    3 weeks ago

    Wilkes-Barre, United States King's College Full time

    Helpdesk Support Specialist **Classification** Non-Exempt, Full-Time, 12-month **Department/Division** User Services/Post Office/Business Affairs **Reports To** Managing Director, User Services **About King’s** King's College is a Catholic institution of higher education animated and guided by the Congregation of Holy Cross. King's pursues...

  • Fundraising Manager, Walk to End Alzheimer's

    4 weeks ago

    Wilkes-Barre, United States Alzheimer's Association Full time

    Description Position Summary: As Fundraising Manager of Walk to End Alzheimer's, you join an exclusive team of leaders responsible for the implementation of Walk to End Alzheimer's, the world's largest fundraiser for Alzheimer's care, support and research. Walk to End Alzheimer's ranks as the second-largest peer-to-peer fundraising event in the United...

  • Fundraising Manager, Walk to End Alzheimer's

    4 weeks ago

    Wilkes-Barre, United States Alzheimer's Association Full time

    Description Position Summary: As Fundraising Manager of Walk to End Alzheimer's, you join an exclusive team of leaders responsible for the implementation of Walk to End Alzheimer's, the world's largest fundraiser for Alzheimer's care, support and research. Walk to End Alzheimer's ranks as the second-largest peer-to-peer fundraising event in the United...

  • Tech Support Representative

    3 weeks ago

    Wilkes-Barre, United States IT Solution Services Full time

    Overview: We are seeking a Technical Support Specialist to join our team. This is an entry level position, with mínimal experience required. **Responsibilities**: - Provide technical support and troubleshooting assistance to users - Diagnose and resolve technical hardware and software issues - Collaborate with other IT team members to escalate complex...

  • IT Helpdesk Internship

    2 months ago

    Wilkes-Barre, Pennsylvania, United States Berkshire Hathaway GUARD Insurance Company Full time

    Overview Berkshire Hathaway GUARD Insurance Companies is currently seeking an intern to support the IT department for the Summer. As an intern you will be learning key fundamental business skills. You will be working in an incredibly fast moving business, and have the opportunity to make valuable contributions. As an Intern in our Hardware Services Team,...

  • Senior Consultant 1

    7 days ago

    Wilkes-Barre, United States Enquero Inc. -a Genpact company Full time

    Enquero Inc. -a Genpact company Senior Consultant 1 Wilkes Barre , Pennsylvania Apply Now DUTIES: Enquero, Inc. - A Genpact Company in Wilkes-Barre, PA is seeking experienced Senior Consultant 1 to research, design, and develop computer and network software or specialized utility programs. Job responsibilities and duties include: Utilize technical experience...

  • Program Support Assistant

    3 weeks ago

    Wilkes-Barre, United States US Veterans Health Administration Full time

    **Duties**: **THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION** The major duties include but are not limited to: - Provides phone, message, and consult tracking duties; - Provides patients approved information, including but not limited to program eligibility, benefits, and...

  • Program Support Assistant

    2 weeks ago

    Wilkes-Barre, Pennsylvania, United States US Veterans Health Administration Full time

    Duties:THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATIONThe major duties include but are not limited to:Provides phone, message, and consult tracking duties; Provides patients approved information, including but not limited to program eligibility, benefits, and services; Schedules...

  • Instructional Designer

    2 weeks ago

    Wilkes-Barre, United States Wilkes University Full time

    Wilkes University is seeking a dynamic, highly motivated and experienced Instructional Designer/LMS Administrator to join the Office of Technology for Teaching and Learning on a full-time basis. This multifaceted role involves instructional design, training development and delivery, LMS administration, and fostering innovation in educational technology and...

  • Computer Systems Technician

    4 weeks ago

    Wilkes-Barre, United States Berkshire Hathaway GUARD Insurance Companies Full time

    Overview We are seeking a Computer Systems Technician to work out of our Corporate Office in Wilkes-Barre, PA. If you are focused on technology, have a passion for computer systems, motivated, customer-focused individual then our team might be right for you!  Berkshire Hathaway GUARD offers a collaborative company culture with outstanding...

  • Computer Systems Technician

    4 weeks ago

    Wilkes-Barre, Pennsylvania, United States Berkshire Hathaway GUARD Insurance Company Full time

    Overview We are seeking a Computer Systems Technician to work out of our Corporate Office in Wilkes-Barre, PA. If you are focused on technology, have a passion for computer systems, motivated, customer-focused individual then our team might be right for you Berkshire Hathaway GUARD offers a collaborative company culture with outstanding benefits and...

  • Computer Systems Technician

    2 weeks ago

    Wilkes-Barre, Pennsylvania, United States Berkshire Hathaway GUARD Insurance Company Full time

    Overview We are seeking a Computer Systems Technician to work out of our Corporate Office in Wilkes-Barre, PA. If you are focused on technology, have a passion for computer systems, motivated, customer-focused individual then our team might be right for you Berkshire Hathaway GUARD offers a collaborative company culture with outstanding benefits and...

  • Computer Systems Technician

    4 weeks ago

    Wilkes Barre, United States Berkshire Hathaway GUARD Insurance Company Full time

    Overview We are seeking a Computer Systems Technician to work out of our Corporate Office in Wilkes-Barre, PA. If you are focused on technology, have a passion for computer systems, motivated, customer-focused individual then our team might be right for you! Berkshire Hathaway GUARD offers a collaborative company culture with outstanding benefits and...

  • Community Support Specialist: FT/PT

    4 weeks ago

    Wilkes-Barre, United States Step-By-Step Full time

    Step by Step, Inc is seeking an applicant that has the ability to creatively and independently assist individuals with disabilities find and maintain competitive integrated employment. Excellent communication, written, and computer proficiency is required. In this position you will develop relationships with individuals, families, employers, the Office of...

  • Community Support Specialist: FT/PT

    2 weeks ago

    Wilkes-Barre, Pennsylvania, United States Step-By-Step Full time

    Step by Step, Inc is seeking an applicant that has the ability to creatively and independently assist individuals with disabilities find and maintain competitive integrated employment. Excellent communication, written, and computer proficiency is required. In this position you will develop relationships with individuals, families, employers, the Office of...

  • Industrial Air

    1 week ago

    Wilkes-Barre, United States Cleveland Brothers Full time

    Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for an **Industrial Air (Gardner Denver) Sales Representative.** Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a A/P processor to join our growing team of established and...

  • Community Support Specialist: FT/PT

    4 weeks ago

    Wilkes-Barre, United States Step By Step Inc Full time

    Job DescriptionJob DescriptionStep by Step, Inc is seeking an applicant that has the ability to creatively and independently assist individuals with disabilities find and maintain competitive integrated employment. Excellent communication, written, and computer proficiency is required. In this position you will develop relationships with individuals,...

  • ESY Physical Therapist

    3 weeks ago

    Wilkes-Barre, United States PRO Companies Full time

    PRO Companies is a dynamic organization that employs professionals across diverse positions within their human services and health and wellness divisions. With a strong presence across various counties in Pennsylvania, PRO Companies is committed to making a positive impact on individuals and communities.Our school division, PRO Pediatric Services, supports...

  • SQL Developer

    4 weeks ago

    Wilkes Barre, United States Berkshire Hathaway GUARD Insurance Company Full time

    Overview Berkshire Hathaway GUARD Insurance Companies is looking for a SQL developer. We are looking to fill this position in our Wilkes-Barre, PA, Philadelphia, PA or Parsippany, NJ Offices. Berkshire Hathaway GUARD offers a collaborative company culture with outstanding benefits and competitive compensation. Our organization is hiring and we're...