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Computer Systems Technician

4 months ago

Wilkes Barre, United States Berkshire Hathaway GUARD Insurance Company Full time
Overview

We are seeking a Computer Systems Technician to work out of our Corporate Office in Wilkes-Barre, PA. If you are focused on technology, have a passion for computer systems, motivated, customer-focused individual then our team might be right for you

Berkshire Hathaway GUARD offers a collaborative company culture with outstanding benefits and competitive compensation. Our organization is hiring and we're looking for talented individuals to join our team and establish a rewarding career with us.

Our success is founded on our strong reputation, and we have received an A+ “Superior” grade by the leading independent insurance rating organization. Backed by our ultimate parent company, Berkshire Hathaway Inc., our brand is founded upon trust, service, and innovation. If you're looking for an employer with integrity and flexibility, keep reading to learn about our benefits and job openings.

Benefits:

  • Hybrid work schedule: Three days in the office, two days from home
  • Generous vacation and sick time
  • Closed on all major holidays
  • Healthcare benefits begin on your first day of employment
  • 401K with company match and profit sharing
  • Every 5 years employees receive a generous monetary award to be used toward a vacation
  • Tuition reimbursement after six months of employment
  • Discover opportunities to advance your career
  • Be part of Berkshire Hathaway Inc., one of the world's most admired companies
Responsibilities

In this position, you will be responsible for some of the following job functions:

  • Setup/image employee desktop and laptops as part of upgrade migration strategy
  • Install Software/Hardware for Telephony platform migration
  • Responding to individual Help Desk requests for IT support issues
  • Using IT Help Desk Ticket system to document, prioritize, and track requests
  • Coordinate setup of new employee resources
  • Diagnosing hardware and software related problems
  • Documenting systems, processes and/or procedures
  • Installing/configuring new computers/telephones
  • Installing software, patches and rollups to end-user workstations
  • Install software on desktops and laptops as required to support business needs
  • Troubleshooting printers/scanners/copiers
  • Maintaining inventory of equipment and supplies (cables, adapters, toner, ink etc.)
Qualifications

Qualifications:

  • Experience with Microsoft Desktop Operating System & Productivity Suites
  • Laptop / Desktop Configuration
  • Troubleshooting / Diagnostics of Hardware & Software
  • New User Setup
  • Software Installation
  • An IT Service Delivery friendly and positive attitude

Both experienced and entry level candidates should apply We have a great training program for individuals with a passion for technology that are looking to learn and grow with us.

Requirements:

  • At least 1 year hands on experience in an IT Service Delivery role
  • An equivalent of education and experience will be considered