Program Support Assistant

2 weeks ago

WilkesBarre, Pennsylvania, United States US Veterans Health Administration Full time

Duties:

THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION
The major duties include but are not limited to:

  • Provides phone, message, and consult tracking duties;
  • Provides patients approved information, including but not limited to program eligibility, benefits, and services;
  • Schedules clinic appointments;
  • Schedules and attends department meetings, records minutes, and schedules outreach events;
  • Collects, complies, and tracks statistical information;
  • Receives, scans, and processes documents and reports;
  • Attains and maintains computer skills on a variety of software programs;
  • Collects, enters, and manages data, included patient and program data;
  • Maintains and manages databases;
  • Verifies that funds are available for Caregiver Support Programs and Social Work Service Fund Control Points;
  • Ensures obligations increases and decreases are submitted and monitored; and,
  • Performs all other duties as assigned.

Work Schedule:
Monday through Friday, 8:00 am - 4:30 pm.

Recruitment & Relocation Incentives:
Not authorized

Critical Skills Incentive (CSI): Not Approved

Telework:

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies.

This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Financial Disclosure Report:
Not Required

Requirements:

Conditions of Employment:

  • Selective Service Registration is required for males born after 12/31/195
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
  • Participation in the Coronavirus Disease 2019 (COVID19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP)
  • See "Additional Information" below for details.

Qualifications:

To qualify for this position at the GS-5 level, you must meet one of the following:

Experience:

You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-4) in the Federal Service that has given you the particular knowledge, skills, and abilities required to successfully perform the duties of a Program Support Assistant, and that is typically in or related to the position to be filled.

Specialized experience is experience performing a full range of administrative support for an office; receiving visitors and phone calls; reviewing all incoming and outgoing correspondence; scheduling appointments and meetings; preparing a range of correspondence and reports; and utilizing office automation software such as Microsoft Office (Word, Excel, and PowerPoint).


NOTE:

Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates, AND hours worked per week.


~OR~

  • You will be rated on the following Competencies as part of the assessment questionnaire for this position:
  • COMMUNICATION
  • INTERPERSONAL SKILLS
  • MANAGES AND ORGANIZES INFORMATION
  • COMPUTER SKILLS

IMPORTANT:
A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.


  • Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
-
Physical Requirements:The work of the position is primarily sedentary, but occasional walking to all parts of the VA Medical Center is required.

  • The work is typically performed in an adequately lighted and climatecontrolled office

Note:
The position may require participating in Drive Through Food Pantry and Adopt a Veteran Programs

Education:

Additional information:

Receiving Service Credit for Earning Annual (Vacation)

Leave:
Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of

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