Office Administrator/dispatcher

3 weeks ago

Sacramento, United States RotoCo, Inc. dba Roto-Rooter Plumbing Full time

**Job description**

**Office Admin - Plumbing & Restoration**

**LOCATION**: _Sacramento, CA_

**Essential Duties and Responsibilities**:

- Maintaining Service Technician branch schedule - Providing updates to Call Center Supervisors (i.e. callouts, on-calls, vacations, shift changes, etc.)
- Communicating with Service Technicians on clocking in and out, meal breaks, and 10-minutes breaks
- Providing support to Service Technicians such as assisting with mobile device issues and requests, uniform orders, fuel card issues and requests
- Assisting with Dispatcher functions; i.e., assigning/unassigning Service Technician(s) to jobs, managing the dispatch board, notifying Service Technician(s) of any special job requirements needed in order to receive payment *
- Communicating with customers on Service Technicians’ ETA’s on booked jobs and when rescheduling jobs *
- Preparing statements for customers
- Collecting payment(s) on residential jobs when Service Technician was not able to in-person
- Coordinate and work closely with Branch Manager to ensure efficiency in operations
- Ordering office supplies as necessary
- Scanning, filing, faxing, etc.
- Perform other duties as assigned_

**Job Type**: Full-Time

**Pay**: $18- $20 DOE

**Shift**:

- Monday-Friday

**Required Experience/Qualifications**:

- High School diploma or equivalent
- **1+ years’ proven Office Administration experience**
- Plumbing industry experience a plus_
- **Minimum 1+ year of Customer Service experience**:

- Excellent phone etiquette
- Professional communication skills, both verbal and written
- Detail-oriented with the ability to multi-task while remaining organized
- Tech-savvy individual, knowledge of Apple mobile devices a plus
- Strong typing skills with ability to type minimum of 50 words per minute
- Self-starter with the ability to work independently with a high degree of accuracy
- Team-player with the ability to work well with others
- Must demonstrate strong problem-solving and decision-making skills
- Able to work with a sense of urgency and prioritization under pressure
- Flexibility to work additional hours and/or days that deviate from regular work schedules
- Bilingual a plus
- _Background check and drug screens are required_

**Benefits**:

- 401(k) + Matching
- Dental Insurance
- Vision Insurance
- Medical Insurance
- Paid Time Off
- Paid Vacation
- Referral Program
- A GREAT place to work

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Administrative experience: 1 year (required)
- Dispatching: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person

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