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IT Regional Technician

1 month ago

Boston, United States LEFCON, LLC Full time

Our mission at LEFCON is to improve, protect, and deliver reliable technology while providing exceptional employee support, unparalleled customer service, and significant community contributions. We measure our ability to deliver on the mission through Employee Experience, Customer Satisfaction, and our Financials. At LEFCON, our people come first. We find that when people love what they do, it becomes contagious, and we can provide a higher level of customer service. When our people are loving what they do, it makes for happier customers. When we get it right with our people and our customers. The financial results seem to take care of themselves. This is why we have been on Inc.’s Fastest-Growing Private Companies list for the last 3 years.

The LEFCON Regional Technician will use their help desk environment or call center experience to successfully flex between Tech Support and onsite dispatch of a vast client base. The Regional Technician will use their strong communication skills to provide our Clients with over the phone and online technical support across network and IT related areas. The LEFCON Regional Technician must be proficient in using online resources, remote management tools, and chat functions to enhance or address the Client's needs. In addition, the Regional Technician when dispatched, must be able to resolve computer issues professionally. The Regional Technician must be proficient with installing Servers, workstation, network switches and firewalls. This position will also be required to travel to customer sites in their region, as well as other cities in the US.

**Key Responsibilities**:

- Maintains high levels of professionalism, courtesy and customer service throughout all Client interactions
- Identifies, offers, and transacts service solutions to address or enhance the Client's technology needs
- Creates work orders and schedules technology services for Clients
- Determines and/or order parts required for repair
- Works closely with Project Managers and Project Engineers

**Basic Qualifications**:

- 2 years of experience providing solutions in a business to business environment
- Ability to stand/sit for long periods of time
- Ability to work in a fast pace environment
- Ability to multitask and have an attention to detail
- Techs must be available to work a flexible schedule. Hours of operation will be based on business need and will need support seven days a week. Tech schedules may be required to change based on business need.
- Travel to various locations in the US.
- Driver’s License

**Preferred Qualifications**:

- 2 years experience installing, diagnosing, troubleshooting or repairing servers, workstations, network switches and firewalls.
- Prior experience in providing technical support either remote or onsite

Pay: $65,000.00 - $75,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Vision insurance

Experience level:

- 5 years

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Application Question(s):

- Do you live in the Greater Boston Area?

Work Location: On the road

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