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Generator Field Service Technician

2 months ago

Boston, United States Generac Full time

Generac is hiring for several different field service positions, depending on experience. Technical Field Service Representative is responsible for providing on-site and phone troubleshooting, repair, equipment modifications, installation, and sales support of Generac industrial products. This position will require up to 50% travel.


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Generator Technical Field Service Representative


At Energy Systems, a subsidiary of Generac, our people help make the world safer, brighter, and more productive. United by our Values, people with diverse backgrounds and points of view work together to ensure our customers have peace of mind.


It’s a challenge, and an invitation. Most importantly, it’s an opportunity to join an industry leader. There’s never been a better time to work at Energy Systems. Our rapid growth equals rapid career advancement opportunities for those who want to be challenged and enjoy a fast-paced, high-performance culture.


The Technical Field Service Representative III is responsible for providing on-site and phone troubleshooting, repair, equipment modifications, installation, and sales support of Generac industrial products. This position will require up to 50% travel.


Minimum Qualifications:

  • High School Diploma
  • 2-8 years servicing and troubleshooting of Emergency Power Supply Systems (EPSS)


Preferred Qualifications:

  • Associates Degree in Electrical Engineering or Mechanical Engineering
  • 4-15 years servicing and troubleshooting of Emergency Power Supply Systems (EPSS)


Essential Duties and Responsibilities:

  • Provide Technical support, setup, and assistance to customers over the phone and in the field.
  • Assist with the development and distribution of service and parts bulletins to notify customers of product changes or issues.
  • Gather and prepare documentation regarding product failure
  • Develop new and maintain existing relationships with customers’ branch, district, and regional sales and service managers.
  • Coordinate customer calls with regional sales managers to ensure needs of all customers in the territories are met.
  • Develop new and maintain existing relationships with customers’ branch, district, and regional sales and service managers.
  • Coordinate customer calls with regional sales managers to ensure needs of all customers in the territories are met.
  • Provide technical input and design ideas to engineering during new product initiation and existing product improvements.
  • Assist Training and Education and Technical Publications with manual content and reviews for accuracy.
  • Provide written weekly reports to manager covering accounts visited, service schools provided, product issues/ concerns, possible sales opportunities, and competitor information when in field.
  • Assist in site certification, operation, and EPA testing.
  • Other Duties as assigned

Knowledge, Skills and Abilities:

  • Working knowledge of mechanical design, AC and DC circuitry, power generation, wiring schematics, and connection diagrams
  • Understand components and operation of an electrical distribution system
  • Excellent troubleshooting skills, the ability to make independent decisions, and work with minimal supervision
  • Experienced in Electronics, Electromechanical Technology
  • Knowledge of power generation; light tower, pumps, and heating products
  • Spark Ignited knowledge

Generac is committed to fair and equitable compensation practices. The salary range for this role based in (City, State or Remote) is *$Full Range. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications and geographic location. This role is eligible for variable compensation including short term and long-term incentives. This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending and health savings accounts, accrued paid time off, paid Holidays and 401(k) retirement benefits.


Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 50 pounds. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and ability to adjust focus.

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