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Shift Leader

3 months ago

Springfield, United States The St. James Full time

Position Description

The St. James is seeking a **Shift Leader** for it's Super, Awesome & Amazing department at flagship location in Springfield, Virginia.
The St. James is the premier sports, wellness, and active entertainment destination brand in the country, with a mission to maximize human potential by designing, developing and operating sports, wellness and entertainment destinations that engage, inspire and empower people to pursue their passions and be their best at play, at work and in life. Our flagship development in Springfield, Virginia features a premium health club, celebrity chef-inspired restaurant, premium medi-spa, 20,000 sq. ft. active entertainment center, as well as an indoor field house with FIFA-sized field, two NHL-regulation sized ice rinks, 52-meter Olympic competition pool and much, much more. The St. James allows the whole family to pursue their passions in 30+ sports.
Super, Awesome & Amazing is seeking a dynamic and responsible individual to join our team as a Shift Leader at our active entertainment center. The Shift Leader will play a crucial role in day-to-day operations, ensuring a smooth and enjoyable experience for our customers while maintaining a positive and efficient work environment for our staff.

**Responsibilities**:
Cash Handling:

- Oversee cash registers and transactions during the shift.
- Ensure accuracy in cash handling procedures.
- Prepare cash reports and reconcile discrepancies.

Employee Training:

- Conduct on-the-job training for new employees.
- Provide ongoing coaching and support to team members.
- Ensure staff is well-versed in safety protocols, customer service, and operational procedures.

Maintenance and Inspections:

- Conduct routine inspections of equipment and facilities.
- Coordinate with maintenance staff to address any issues promptly.
- Ensure a clean and well-maintained environment for both employees and customers.

Customer Service:

- Lead by example in delivering exceptional customer service.
- Handle customer inquiries, concerns, and feedback.
- Resolve customer issues promptly and professionally.

Safety:

- Enforce safety protocols and guidelines for both staff and customers.
- Conduct regular safety meetings and drills.
- Investigate and report any safety incidents or violations.

Daily Operations:

- Supervise and delegate tasks to team members.
- Manage the opening and closing procedures of the entertainment center.
- Ensure inventory levels are maintained and report any shortages.

Team Collaboration:

- Foster a positive and collaborative work environment.
- Communicate effectively with other shift leaders, managers, and staff.
- Assist in the coordination of special events and promotions.

Problem Solving:

- Address operational challenges in real-time.
- Collaborate with management to develop and implement solutions.
- Propose improvements to enhance efficiency and customer satisfaction.

Adaptability:

- Be flexible and adaptable to changes in scheduling and responsibilities.
- Assist in other duties as assigned by the management team.

**Qualifications**:
Previous experience in a supervisory or leadership role.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Ability to work in a fast-paced and dynamic environment.
Knowledge of cash handling procedures and basic accounting principles.
Understanding of safety protocols in an active entertainment setting.