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Patient Financial Services Quality Analyst
4 months ago
**Primary City/State**:
Phoenix, Arizona
**Department Name**:
Acute Billing & Follow Up-Corp
**Work Shift**:
Day
**Job Category**:
Revenue Cycle
Innovation and highly trained staff. Banner Health leaders can access the staff and resources they need to bring their vision to life. If you’re looking to leverage your abilities - you belong at Banner Health.
The Patient Financial Services Quality Analyst Associate Manager directs, trains and assures the work quality of a team of PFS Quality Analysts. Through effective leadership, this position creates high quality service to patients, providers, payers and staff for services such as monitoring for data, trends, analyses, and information needed to help minimize loss of revenue, promptly and accurately identify and refund overpayments. The Patient Financial Services Quality Analyst Associate Manager is a working leader who also shares PFS Quality Analyst responsibilities.
**Full Time Days (AZ Time Zone)**
This position directs, trains and assures the work quality of a team of patient financial services staff members. Through effective leadership, this position creates high quality service to patients, providers, payors and staff for services such as billing, collections, registration, scheduling, admitting and financial counseling. Holds responsibility for achieving designated team work goals.
CORE FUNCTIONS
1. Schedules and supervises the work of assigned staff to achieve the defined business goals and to ensure smooth work flow in the department. Coordinates team activities and the staff-to-workload ratios to accomplish the most effective use of resources. Sets work goals for team members and monitors measurable outcomes in accuracy, timeliness, productivity and service quality.
2. Provides leadership, work goals and coaching for staff. Selects, hires and trains staff for assigned area. Manages labor expenditures within budgetary guidelines. Conducts performance reviews, counseling/disciplinary action and termination of assigned staff. Works with the team to achieve designated work goals.
3. Uses advanced business and software skills for creating documents, letters, spreadsheets, reports, graphics, and presentations.
4. Coordinates and participates in special projects as assigned.
5. Works under limited supervision following defined procedures and holds responsibility for the performance of the assigned work group. Typically supervises five to fifteen non-exempt staff members. Internal and external customers include all levels of staff in a variety of departments, physicians and their office staff, patients, families, government agencies, insurers, social services, payor organizations.
MINIMUM QUALIFICATIONS
Requires the knowledge and business skills normally demonstrated by an Associates degree in Business Management or equivalent education and/or experience.
Requires a proficiency level typically achieved in three to five years in office management and/or employee supervision or leadership in healthcare insurance and billing. Business skills and experience in the assigned work area are required.
Advanced abilities in the use of common office software, word processing, spreadsheet, and database software are required. Requires the ability to manage multiple tasks simultaneously with mínimal supervision and to work independently. Excellent organizational skills, human relations, and communication skills required.
PREFERRED QUALIFICATIONS
Work experience in billing Arizona, Colorado, Nevada, and other state Medicaid plans, Medicare billing, experience with all insurance types, hospital admitting experience, and experience with the company’s billing system are preferred. Demonstrated success in a leadership role is a plus.
Additional related education and/or experience preferred.
EOE/Female/Minority/Disability/Veterans
Our organization supports a drug-free work environment.
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