Admission Operations Manager
1 month ago
St. John’s, established in 1870, has three New York City campuses; international locations in Rome, Italy; Limerick, Ireland; and Paris, France; and study abroad locations around the world. The Princeton Review and other top rankings consistently recognize the University’s outstanding academics, diverse student body, dynamic internship, and volunteer opportunities, focus on student life, and diverse study abroad offerings. St. John’s University offers more than 100 undergraduate and graduate programs in its six colleges and schools, with a growing number of programs offered online. The University is accredited by the Middle States Commission on Higher Education and 12 other major academic and professional associations.
A dedication to diversity, equity and inclusion is at the heart of our mission. As a Catholic and Vincentian university, St. John’s is committed to institutionalizing practices of inclusive excellence to ensure that we welcome and celebrate the intrinsic worth of all members of our community. We will become an even stronger university as we enhance equity at every level of our institution. Our graduates will excel in the competencies and values needed for leadership and service in a rapidly evolving world.
**Department**:
Enrollment Management - Admission Operations
**Title**:
Admission Operations Manager
**Reports to**:
Director of Enrollment Management Operations
**Campus**:
Queens
**Position Summary**:
The Admission Operations Manager supports the Office of Enrollment Management Operations team by developing and executing the admission letter process within the Office of Undergraduate Admission.
**Responsibilities**:
- Manage and execute the Undergraduate Admission letter process, including decision letters, status letters, and marketing letters.
- In conjunction with the Communications team, this position must test, confirm, and execute all Undergraduate Admission letters in the Slate CRM and make updates, as necessary.
- Develop and execute audits so that students and staff may perform quality assurance checks and notify team members of errors/changes promptly.
- Print and archive all Undergraduate Admission letters in compliance with federal and state record retention policies.
- Generate weekly reports to track Undergraduate Admission letter status.
- Track inventory levels and place orders for decision letter materials to ensure a continuous flow of letter processing.
- Interview, hire, and train student workers within the Office of Undergraduate Admission.
- Supervise student workers who provide administrative and technical support for the admission staff.
- Create a safe, skill building training environment.
- Support the Office of Admission at events, including occasional evening and weekend events.
- Engage in other administrative duties as assigned.
**Work Schedule**:
Monday-Thursday: 8:30am - 4:30pm, and Fridays: 8:30am - 3pm, including occasional evening and weekend hours.
**Qualifications**:
- 1-3 years of office/clerical experience, preferably in a College/University admissions office.
- Bachelor’s degree, or 3-5 years of working experience in an admissions office.
- At least one year in a related function is preferred.
- Prior experience executing large mailings on a regular basis using the Mail Merge function is preferred.
- Evidence of effective verbal and written communication skills.
- Ability to manage and confirm responses to requests for information from prospective students.
- Proficiency using Slate/Technolutions or another CRM database; Knowledge of Ellucian databases and/or the ability to manage data within an enterprise database is preferred.
- Proficient user of Word, Excel, and Access.
- Must be able to write basic queries. The ability to write and understand SQL statements is a plus
- Demonstrated experience managing student workers or staff is preferred.
- Must be capable of bending, reaching, lifting, pushing, and pulling up to 15 pounds.
This position may be relocated to any of St. John’s University’s physical locations at any time.
St. John’s offers a competitive compensation program which is commensurate with your qualifications, experience, and contingent upon the departmental budget. We also offer an extremely comprehensive benefits program to meet the diverse needs of our workforce. Along with exceptional benefits such as medical, dental, life insurance, long term disability insurance, tuition remission, generous 403(b) employer contribution, employee assistance program, and liberal paid time off policies, faculty and staff can also enjoy St. John’s performing arts, libraries, bookstores, dining facilities, campus recreation and sporting events
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