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IT Operations Manager
4 months ago
Job summary
We have an exciting opportunity to join the Kew IT Directorate as IT Operations Manager.
This role is pivotal in maintaining and advancing a suite of critical cloud services and diverse IT systems that serve as the backbone for both internal operations and external services. The primary focus will be broad, covering system installation and construction, thus ensuring the IT infrastructure aligns with the organisation's strategic needs and industry best practices. You will provide essential support to the IT team in effectively managing, monitoring, and maintaining our daily operational environments. This entails not only overseeing the day-to-day activities but also anticipating future needs and planning for scalable, efficient growth.
The role is instrumental in enhancing system security and configurations, requiring a proactive approach to threat detection and mitigation strategies. You will be responsible for ensuring that all systems operate at optimal levels, with regular updates and maintenance schedules rigorously followed. Your commitment to keeping documentation and diagrams current is crucial, providing a reliable reference for system architecture and facilitating smoother transitions for upgrades and troubleshooting.
This role will also champion best practices in IT governance, ensuring that all operations adhere to industry standards and regulations. This includes conducting regular reviews and audits, providing training and guidance to the IT team and other employees, and continuously seeking opportunities for improvement.
Job description
System Stability and Security: Ensure the continuous operation and security of all IT systems and infrastructure. This involves proactive monitoring, timely maintenance, and the implementation of robust security measures to protect against threats and ensure compliance with data protection regulations.
Incident and Crisis Management: Oversee and respond to IT incidents and emergencies. Develop and maintain an effective incident response plan, ensuring that the team can quickly address and resolve issues to minimise downtime and maintain business continuity.
Strategic Planning and Innovation: Contribute to the overall IT strategy and lead initiatives that drive technological innovation and operational improvements. Stay informed about technological trends and advancements to recommend solutions that enhance productivity and efficiency.
Team Leadership and Development: Manage and develop a high-performing IT Operations team. Provide leadership, set clear objectives, offer training and development opportunities, and foster a culture of continuous improvement and accountability.
Vendor and Stakeholder Management: Manage relationships with external vendors and internal stakeholders. Manage service agreements, ensure that service levels meet organisational needs, and communicate effectively with stakeholders to align IT services with business objectives.
Person specification
-� A degree in Information Technology, Computer Science, Information Systems, or a related field or equivalent proven working experience.
-������������� Certifications such as ITIL (Information Technology Infrastructure Library) certification.
-������������� Strong experience in fault and performance debugging, diagnostics and remediation
-������������� Experience in a leadership or management role is crucial. This includes managing and motivating teams, projects, and making strategic decisions.
-������������� Experience with vendor negotiations, and stakeholder communication is required.
-������������� Must have a solid understanding of the technologies the organisation uses, including but not limited to the following, Windows Server/Client, Linux server/client, Microsoft Tools, HR and Finance systems, Microsoft Azure/Dynamics 365.
-������������� Experience in handling IT emergencies, such as security breaches or system downtimes, and effectively leading teams through such events.
-������������� Experience of working collaboratively with technical and non-technical stakeholders and adjusting communication style to suit the audience.
Benefits
Our fantastic benefits package includes�opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership.�We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well access to our own beautiful gardens at Kew and Wakehurst.