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Branch Supervisor

4 months ago

Forest Hills, United States Popular Bank Full time

Date: May 20, 2024- Location: Forest Hills, NY, US, 11375- Company: Popular- Workplace Type: On-site**Branch Supervisor**:
At** Popular, **we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.

**Are you ready for a rewarding career?**

**Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.***

**Come and join our community**

**Forest Hills NY**:
The **Branch Supervisor **supports the Branch Manager by overseeing the day-to-day administrative, operational, and sales functions of the retail branch.

**In this position, you will**:
Operations
Responsible for overseeing and coordinating all operations of a branch, including:

- Train and manage teams to adhere to operational procedures - i.e., maintaining custody of vaults combinations, official checks, ATM Cards, petty cash; control and prepare bait listing, authorization limits and tellers set-up, suspense and deferred items, write-ups, and charge-offs
- Monitor controllable expense accounts (e.g., overtime)
- Be fully accountable for branch assessment results, audits (internal or external), and BSA efforts. Acta as primary escalation point for decisions and issues within branch
Manage resource planning and recruitment

Sales Management
- Support all sales activities for the branch, sourcing new client relationships and expanding existing client relationships by bringing the full suite of products to the client
- Execute/promote a sales and service culture with a sharp focus on providing Popular’s clients with a best in class customer experience that leaves a mark of authenticity, warmth, competence, and simplicity
Review reporting and provide consistent feedback to all employees on performance against sales targets

Best in Class Customer Experience
- Mentor and coach branch staff on Popular’s key values: professionalism, accountability, customer centricity and security
- Promote environment of ongoing customer feedback and continuous improvement
Ensure teams address customer issues and concerns promptly

Risk Management
- Be responsible for compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, approvals, and opening/closing procedures, ensuring all security procedures are strictly adhered
- Ensure branch staff is educated on banking regulations and adheres to corresponding internal policies and procedures, including BSA / KYC policies & procedures, Consumer Financial Protection Act, Gramm Leach Bliley Act, etc.
- Serve as primary liaison with BSA team, proactively identifying unusual activity and leading inquiries and resolution
- Promote the branch's active involvement within the community and report all CRA related activities to appropriate unit

Supervisory Responsibilities
- Perform supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

**To be considered, you will need**:

- Bachelor's degree from accredited college or university and/or two or more years of experience in Retail Branch operations, business development, sales, and managing employees, or equivalent related experience and training
NMLS registration; Safe Act compliant

LI-Onsite

**Salary Range Information**:
Our base salary for this position located in New York generally ranges between $32.00 and $36.00 hourly, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits.

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**Popular is an Equal Opportunity Employer**

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**Nearest Major Market**:Queens
**Nearest Secondary Market**:New York City
**Job Segment**:Manager, Business Development, Management, Sales