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Member Experience Specialist

2 months ago

Rochester Hills, Michigan, United States Lake Michigan Credit Union Full time
About the Role

At Lake Michigan Credit Union, we're seeking a highly skilled Float Member Service Representative to join our team. As a key member of our retail team, you'll be responsible for providing exceptional service to our members, educating them on our products and services, and building strong relationships with business partners.

Key Responsibilities
  • Member Engagement: Develop and maintain strong relationships with members, understanding their financial needs and providing personalized solutions.
  • Product Knowledge: Stay up-to-date on our products and services, including checking and savings accounts, loans, credit cards, and more.
  • Business Development: Build relationships with business partners, identifying opportunities to refer our products and services.
  • Financial Counseling: Help members create a safe financial future by counseling them on financial responsibility and credit.
  • Branch Support: Assist with various branch duties, including processing transactions, vault responsibilities, and Saturday supervisor duties.
  • Community Representation: Represent LMCU at community events and sponsored activities.
  • Mentorship: Mentor peers and help coach them to find successful referrals.
Requirements
  • Experience: One to three years of similar or related experience.
  • Communication Skills: Excellent written and verbal communication skills.
About LMCU

Lake Michigan Credit Union is a not-for-profit institution, owned by its members. We're accountable directly to our members, and they directly share in our success. As a credit union, we offer lower and fewer fees, better savings and checking interest rates, lower cost mortgages, and a host of other advantages that simply don't exist at traditional banks.

Why Work with LMCU
  • Career Growth: Opportunities for career growth and advancement.
  • Collaborative Environment: Collaborative and supportive work environment.
  • Ongoing Training: Ongoing training and development opportunities.
  • Competitive Compensation: Competitive compensation and benefits package.