See more Collapse

IT Field Support Tech

2 months ago

Santa Ana, United States TechMD Full time

At TechMD, we believe that happy employees lead to a better work environment, which in turn leads to a better experience for our customers. We’re constantly working to improve company culture, whether it’s through company-wide events or smaller, day-to-day things. We also have exciting opportunities for employees to get involved in the community, through volunteering and fundraising initiatives.

**Position Overview**

**Primary Responsibilities**
- Works tickets in order of assignment and plan by the Dispatcher.
- Effectively preps all hardware according to TechMD process & standards to ensure mínimal downtime to customer
- Uses time as effectively as possible to assess, plan and resolve Tier 1 issues on site.
- Communicates effectively with all necessary team members to resolve issues in a timely manner.
- Works closely with teammates and customers to relay critical information to and from technicians and customers.
- Follows all Standard Operating Procedures for position, function, and TechMD
- Performs miscellaneous job-related duties as assigned by the Technical Team Lead.
- Follows development plan as outlined by leadership.
- Appropriately documents/updates all information for changes in an infrastructure as new changes are identified.
- Required to participate in on-call rotation per TechMD’s On Call Coverage Expectations for location(s) assigned.

**Requirements**:

- Must have 1-3 years’ experience in a similar position.
- Must have Entry Level understanding of business systems and networking.
- Recommended at least 1 Entry Level certification. (ex. A+, Net+, CCENT)
- Must demonstrate excellent customer service skills.
- Strong telephone and verbal communication skills are a must.
- Must thrive in a team environment and demonstrate effective team interaction.
- Must demonstrate the ability to effectively work independently.
- Must have strong organizational, priority and time management skills with the ability to multi-task.
- Must own reliable means of transportation.
- Must have a valid drivers license and be insurable based on a satisfactory motor vehicle report per TechMDs Driving Policy

**Benefits**:

- Medical/Dental/Vision Insurance

- 401k with match

- Generous paid leave policies

- Life Insurance coverage

- Performance-based incentive compensation

We have other current jobs related to this field that you can find below

  • Field Service Engineer

    7 hours ago

    Santa Clara, United States EUV Tech Full time

    At EUV Tech, we enable the frontiers of semiconductor manufacturing and material science through the development of world-leading extreme ultraviolet and soft x-ray instrumentation and techniques.Reporting to the Manager of Field Service Engineering, the Field Service Engineer (FSE) will play a key role providing support for the installation and servicing of...

  • Entry Level Customer Service Management

    4 weeks ago

    Santa Ana, United States Prime Tech Enterprises Full time

    Job DescriptionJob DescriptionPrime Tech Enterprises is a dynamic and rapidly growing sales and business development firm specializing in customer acquisition for our clients in the telecommunications industry. Our clients hire us to drive revenue growth, foster customer relationships, and create strategic business opportunities in the Southern California...

  • IT Field Support Technician I-Depot

    1 week ago

    Santa Ana, United States TechMD Full time

    Job Description At TechMD, we believe that happy employees lead to a better work environment, which in turn leads to a better experience for our customers. We're constantly working to improve company culture, whether it's through company-wide events or smaller, day-to-day things. We also have exciting opportunities for employees to get involved in the...

  • IT Field Support Technician I-Depot

    1 month ago

    Santa Ana, United States TechMD Full time

    Job DescriptionJob DescriptionAt TechMD, we believe that happy employees lead to a better work environment, which in turn leads to a better experience for our customers. We’re constantly working to improve company culture, whether it’s through company-wide events or smaller, day-to-day things. We also have exciting opportunities for employees to get...

  • Solar Field Technician Communications

    3 days ago

    Santa Ana, United States QE Solar Full time

    Job DescriptionJob DescriptionAs a Solar Field Technician at QE Solar, you are responsible for providing ongoing field services support to multiple solar, battery storage (BESS) or other renewable energy systems on a continual/on-demand basis in order to optimize equipment performance, troubleshoot/resolve equipment issues, support emergency repairs and...

  • Solar Field Technician Communications

    14 hours ago

    Santa Ana, United States QE Solar Full time

    Job DescriptionJob DescriptionAs a Solar Field Technician at QE Solar, you are responsible for providing ongoing field services support to multiple solar, battery storage (BESS) or other renewable energy systems on a continual/on-demand basis in order to optimize equipment performance, troubleshoot/resolve equipment issues, support emergency repairs and...

  • Sales Representative

    4 weeks ago

    Santa Ana, United States Prime Tech Enterprises Full time

    Job DescriptionJob DescriptionThe Prime Tech Enterprises team is dedicated to delivering exceptional residential sales and customer acquisition solutions to our valued customers. As a market leader, we are seeking a motivated and enthusiastic Sales Representative to join our team. This role offers a unique opportunity for career growth and development within...

  • Field Support Tech IFA

    4 weeks ago

    Santa Clarita, United States H&R Block Full time

    Job Description: Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. Effectively opens and...

  • Level I Technician

    1 month ago

    Santa Ana, United States IT Proactive Full time

    Job DescriptionJob DescriptionSalary: $42-$63K/yr. DOEResponsibilities:Service Desk:• Troubleshoot, update, resolve and close trouble tickets• Quickly prioritize tasks based on operational impact• Create detailed notes of ticket activities• Maintain a record of time spent on a per ticket basis• Maintain SLA times as specified per client contract•...

  • Field Electric Support Specialist

    2 weeks ago

    Santa Clara, United States New Era Technology Full time

    New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide. We are looking for team members...

  • Entry Level Account Manager

    4 weeks ago

    Santa Ana, United States Prime Tech Enterprises Full time

    Job DescriptionJob DescriptionWe are seeking a motivated and enthusiastic Entry Level Account Manager to join our team. In this role, you will be responsible for supporting the senior account management team, nurturing customer relationships, and contributing to revenue generation efforts through our residential outreach initiatives. You will gain valuable...

  • Operations Manager

    2 weeks ago

    Santa Ana, United States IT Proactive Full time

    Job DescriptionJob DescriptionSalary: $85-$130k/yr. DOEJob Description: The Business Operations Manager, reporting to the CEO of IT Proactive, oversees daily operations, including the Support Desk, Project Delivery, Human Resources, Automations, and Proactive Services teams.  The CEO will handle business growth in areas like Marketing, Sales, Partnerships,...

  • Operations Manager

    2 weeks ago

    Santa Ana, United States IT Proactive Full time

    Job DescriptionJob DescriptionSalary: $85-$130k/yr. DOEJob Description: The Business Operations Manager, reporting to the CEO of IT Proactive, oversees daily operations, including the Support Desk, Project Delivery, Human Resources, Automations, and Proactive Services teams.  The CEO will handle business growth in areas like Marketing, Sales, Partnerships,...

  • Field Application Engineer

    1 month ago

    Santa Ana, California, United States SBG Systems Full time

    As part of our rapid expansion, we are looking for a Field Application Engineer to strengthen our teams.Reporting directly to the Director of Support you will be responsible for assisting our customers from product qualification to implementation, as well as participating in the qualification and internal testing of new solutions. You will be part of a team...

  • Environmental Field Project Manager

    1 month ago

    Santa Ana, California, United States Montrose Environmental Group Inc. Full time

    ABOUT YOUAre you interested in a career that protects the environment and the air we breathe? Are you looking to be a part of a team that is willing to invest in you from day one? If the answer is, "Yes" then we have an exciting career opportunity for you where you will receive formal and on the job training so you can succeed regardless of your previous...

  • Tire and Lube Tech

    1 month ago

    Santa Ana, United States Tire Pro's Full time

    Job DescriptionJob DescriptionTire Pro's of San Dimas, CA is scouting a full-time Tire & Lube Tech - Automotive Mechanic that is passionate about the auto industry and can deliver excellent service to our customers. This position offers a competitive pay of $15-$18/hour based on experience and exceptional benefits including medical, dental, vision, sick...

  • Entry Level Marketing Assistant

    4 weeks ago

    Santa Ana, United States Prime Tech Enterprises Full time

    We are a direct marketing and customer acquisition company committed to delivering exceptional products/services to our clients and potential customers. We are currently hiring a full time Marketing Assistant to join our growing team and assist with our expansion efforts in the Southern California area. As a Marketing Assistant, you will support our...

  • Field Marketer

    2 months ago

    Santa Ana, United States Fish Window Cleaning Full time

    FISH Window Cleaning OC is a rapidly grow family business looking for someone who is out going, hard working and self motivated to fill our Entry Level Field Marketer Position. For the past 9 years we have been dedicated to building an organization that attracts great people who want to better themselves by gaining the valuable experience of serving the...

  • Field Marketer

    2 months ago

    Santa Ana, United States Fish Window Cleaning Full time

    FISH Window Cleaning OC is a rapidly grow family business looking for someone who is out going, hard working and self motivated to fill our Entry Level Field Marketer Position. For the past 9 years we have been dedicated to building an organization that attracts great people who want to better themselves by gaining the valuable experience of serving the...

  • Entry Level Marketing Assistant

    4 weeks ago

    Santa Ana, United States Prime Tech Enterprises Full time

    We are a direct marketing and customer acquisition company committed to delivering exceptional products/services to our clients and potential customers. We are currently hiring a full time Marketing Assistant to join our growing team and assist with our expansion efforts in the Southern California area. As a Marketing Assistant, you will support our...